RM
Roy M
1 reviews | Active since Mar 2009
04 Jun 2015, 09:28
Usual shoddy service from Mutichoice
Last month I was billed R1800 instead of R800 for my May subscription of DSTv<br> One can only get through to Customer Services. I related my story to them and asked for a correction.<br> On each occasion I was told that they would \escalate"the matter to the Accounts division and that they would call me back within 24 hours. The usual story (as you will see from my last report on Multichoice) and the usual result. Never a return call<br> I feel that we are held to ransom by this company and wish there was some opposition company one could turn to.<br> Their services are expensive"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Jun 2015, 11:52Hello roym,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
We have escalated your query to the DPP department to assist you directly with your concerns, your reference number for the escalation is case number is ***
Please be advised that we do not have access to the DPP Explore contract confirmation.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
We have escalated your query to the DPP department to assist you directly with your concerns, your reference number for the escalation is case number is ***
Please be advised that we do not have access to the DPP Explore contract confirmation.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply08 Jun 2015, 11:52
Official
Hello roym,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
We have escalated your query to the DPP department to assist you directly with your concerns, your reference number for the escalation is case number is ***
Please be advised that we do not have access to the DPP Explore contract confirmation.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
We have escalated your query to the DPP department to assist you directly with your concerns, your reference number for the escalation is case number is ***
Please be advised that we do not have access to the DPP Explore contract confirmation.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta