1 reviews | Active since Aug 2015
Usual lies and discreet theft
Once again I have to deal with this hopeless entity.....<br> I cancelled my holiday usage on 17th Jan at 11 55 am was told I have 8 days credit left, I arrive for easter break at said holiday home and want to switch on DSTV ...guess what... am told you 3 days overdue so they deducted 372.80 and tell me this is till 3 4 2016.<br> I ***** and get apologies in 2 diffrent emails from 2 diff useless employees completely contradicting each other, and still i wait for some senior pratt to have the courtesy to fix my problem even with a call to me but no.....<br> THAT'S MULTICHOICE SERVICE FOR YOU ONCE AGAIN...<br> so I will now copy your CEO AND board of directors as well as deal with your pathetic inability to reflect my credit<br> J Theodor
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your complain was resolved on the 25th March 2016 and your service was reinstated and account was credited. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your complain was resolved on the 25th March 2016 and your service was reinstated and account was credited. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,