Using Dstv is like inviting stress

Debit order failed ,I then I paid my account but they keep switching us off every other second day.just in the middle of load shedding so innitialy it means I paid but my kids can't watch TV because if they don't switch our viewing off loadshedding will still switch us off .I've lost a lot of airtime calling them. the last time i called was today ,and I came across a very rude and arrogant consultant and I decided that I can't do it anymore,I don't need Dstv in my life am going to struggle to watch the services that I paid for .with my own money.i've been told to email proof of payment several times and I've been told to email my bank statement but after all that their arrogant consultant tells me that they can't touch my account and that I need to go to a walk in centre of which I did yesterday and found them closed because of loadshedding,I even told the arrogant agent to put me through to a supervisor and he refused . so am supposed to spend more money ,live my job again to go to their walk in centre which doesn't opparate during loadshedding....when they fix this thing I want them to disconnect all my decoders .I would rather use openview , showmax or Netflix.i don't need this madness .

Very disgusted customer.