USELESS, UNHELPFUL, PATHETIC SERVICE!!!

90% of these call centre "agents" are unhelpful and full of useless information THAT DOES NOT ASSIST IN RESOLVING MY PROBLEM!!!!! I spoke to 7 agents on Sunday all relating to the same issue! Each time I called I had to explain the whole situation of what my issue is, then the give me the exact same procedure as the previous agent. After me telling the agent "I've already tried that. It did not work!" only to be told I have to do it again to determine what the problem is!!! After complying and proving it DID NOT WORK AGAIN. I get told that it is a problem with the decoder, It's too old, I need to take it into a Multichoice store for testing or buy a new one. Well, lo and behold, I've just been to the Multichoice store for testing and my decoder works FINE!!! The person that assisted said that the CALLCENTRE needs to ACTIVATE my package. AS I HAVE ALREADY TOLD THEM ON SEVERAL CALLS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PATHETIC SERVICE. No wonder people are cancelling their subscriptions for Netflix!