USELESS TIME AFTER TIME

I have no words to describe how irritated I am with the PATHETIC service I get from Dstv day after day. Our Explora was delivered on Monday, but what you don't get told is that the multi switch is not included EVEN THOUGH IT SAYS IT IS ON THE WEBSITE!!! SO I get it installed and call to switch it on, nope because it's bought on the DPP plan they can't switch it on and have to 'escalate' it to who knows where. it finally gets switched on yesterday (after my account was debited on the 17th). So I call to disconnect my old service so that I am not double charged. I ask the idiot on the phone to MAKE SURE IT IS DISCONNECTED, he assures me it is. This evening I check and it's still on! I call again and ask the agent and she tells me there is no instruction on the system to switch it off??? So I ask her to switch it off, I ask her three times to make SURE IT'S OFF. We reset the decoder three times and it won't switch off??? She says I must not worry because it's off.( Call reference ***6-I37). So first I can't get the explora on, now I can't get the old decoder off. I was so looking forward to getting my explora, such a pitty that dstv'suseless service has totally soured it for me.