USELESS TECHNOLOGY

Twice now I have switched off my Holiday viewing, but yet DSTV still continues to debit my account with holiday viewing. I cannot check if the decoder is off as I am not there. The app told me the account is suspended, yet I still get billed, DSTV is starting to become a huge problem with there technology failing and then just expecting the customer to pay for their errors. The DSTV app does not even work properly, always having issues since you upgraded, not to mention I cannot even watch showmax and I am paying for it. Please tell me you will rectify this or cancel my DSTV and I am well set up to do some good streaming.