Useless Support Agents
Monochoice are just as you'd expect, zero service, zero care. I requested twice for a debit order to be switched, I sent forms to 2 different agents, I asked for escalation, after it wasn't done, the first time, which was ignored. And, of course, a month later, still not done my request to change debt order to a different account. Pathetic
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Replies (1)'s updateReviewer Update
05 Apr 2022, 07:31 Just as follow up, I wrote this review cause they cut me off, cause they never actually updated the banking details. So I updated with my banking details on Self Service (from Cash payments, to prevent them debiting my account, which they did anyway.) Then made a cash payment. Low and behold, today, 5 days later, they went and debited the original bank account we tried in vain, to get the debt order changed to. Amateur hour would be too kind of a label for these inept clowns.
's update05 Apr 2022, 07:31
Reviewer Update
Just as follow up, I wrote this review cause they cut me off, cause they never actually updated the banking details. So I updated with my banking details on Self Service (from Cash payments, to prevent them debiting my account, which they did anyway.) Then made a cash payment. Low and behold, today, 5 days later, they went and debited the original bank account we tried in vain, to get the debt order changed to. Amateur hour would be too kind of a label for these inept clowns.