Useless support

My step-mom left for a 6 week holiday in Australia in February 2020 and suspended her subscription before she left. However, the stop orders were not suspended by Multichoice.

In March 2020, covid lockdown happened and she has been unable to return to SA since then. Since Multichoice continued to take premiums, we (her step-son' and his wife) tried to resolve the matter on her behalf.

However, 7 months later the premiums are still being deducted and despite providing all required information to Multichoice (and with the promise that a credit will be passed), the matter remains unresolved.

To say that we have made in excess of 10 phone calls and sent numerous emails, is an understatement! We are now considering taking the matter to the Ombudsman and consumer council.