1 reviews | Active since Mar 2013
USELESS SUPERVISORS
I have never in my life seen supervisors that cant all do their job, all of these people do not have customer service and have ignored my emails, the main person that guaranteed me that she will help and have my refund sorted by monday was the most useless person, she ignored my emails and once she received all my paperwork for my refund didnt bother about what happened after that, i was suppose to get my refund on monday and up till today i have still not received it, i ask them for the managers contact details and they refuse to send it to me, i will never ever use DSTV again, i have been a good customer and always paid on time but now that i want my refund they dont care, dont ever deal with these four supervisors especially LESEGO AND NOMTHA, they do not deserve the roll as a supervisor when they dont no how to sort out a problem and help the customer
It is with regret that we learn of the frustration and inconvenience you have experienced with your refund. Please accept our sincere apologies in this regard.
We checked your account and noticed that your refund was paid on the 6th August 2015. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your refund. Please accept our sincere apologies in this regard.
We checked your account and noticed that your refund was paid on the 6th August 2015. Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
MultiChoice's mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,