TG
Tebogo G
1 reviews | Active since Jun 2012
02 Nov 2021, 19:38
Useless staff
Call center agents dropping calls, managers not returning calls, *********** staff... Dstv will not last in the future environment, they are useless and they know it.
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Replies (3)0
Replies (3)TG
Tebogo G's updateReviewer Update
02 Nov 2021, 20:28All staff members are ***********, they can not resolve a simple error message query... They made me change my decoder, call an accredited installer but the problem still persist. Clearly dstv have invested in cheap labour. Your consultants are incompletent and lack professionalism. They drop our calls, managers are nowhere to be found. Your call center service paints a picture about the future of this business. The only thing that we still subscribe is sport. Your service,your offering and mostly your staff are useless. This service will catch up with you. YOU DO NOT VALUE YOUR CUSTOMERS
TG
Tebogo G's update02 Nov 2021, 20:28
Reviewer Update
All staff members are ***********, they can not resolve a simple error message query... They made me change my decoder, call an accredited installer but the problem still persist. Clearly dstv have invested in cheap labour. Your consultants are incompletent and lack professionalism. They drop our calls, managers are nowhere to be found. Your call center service paints a picture about the future of this business. The only thing that we still subscribe is sport. Your service,your offering and mostly your staff are useless. This service will catch up with you. YOU DO NOT VALUE YOUR CUSTOMERS
DStv (MultiChoice)'s replyOfficial
02 Nov 2021, 21:50Hi Tebogo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Nov 2021, 21:50
Official
Hi Tebogo,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TG
Tebogo G's updateReviewer Update
03 Nov 2021, 13:32Received a call from one of the so called managers this morning, he promised to call me again around 11...still no call, still error message on TV... I'm am paying for a service that I'm not utilizing... Dstv is useless. Since yesterday morning the error has not been removed.... POOR, POOR, POOR SERVICE
TG
Tebogo G's update03 Nov 2021, 13:32
Reviewer Update
Received a call from one of the so called managers this morning, he promised to call me again around 11...still no call, still error message on TV... I'm am paying for a service that I'm not utilizing... Dstv is useless. Since yesterday morning the error has not been removed.... POOR, POOR, POOR SERVICE