Useless staff at Multichoice

on the 1st of Aug we got debited 1949 more than what we were due,called on the 3rd and spoke to Ntombifuthi and Edwin Bolepo who we requested a refund the same way we got debited,our banking details were confirmed,we were told it will take 7 working days to reverse it,after numerous calls trying to resolve this issue with no success,we then requested that they update their system so that same thing doesnt happen,we drove to Randburg and we were helped by Lebohang who assured us that on the next debit order run their system will be updated and a normal debit order will run,we also requested that if it cannot be sorted before then they then need to cancel our account with immediate effect,to our surprise on the first we were debited with 3919.17 and we have tried calling several times to get this issue sorted out but nobody seems to have an idea of what needs to be done. Bunch of useless supervisors l then called on the 4th requested a note to take to my bank Sphamandla assured me that he will email the letter after cancelling our account and he confirmed Multichoice overbilling its clients,up to today nothing has been done and lm entirely disgusted by this behavior,totally