Useless Service Provider - Non

Last week i phoned DSTV to inform them that i had accidentally returned the incorrect debit order. Although i had stated i had only done it about an hour before my call, the young lady said i should phone back in 10 minutes to see if the reversal reflects on their side. How on earth do you expect a reversal to reflect within 1.5 hours of having been returned! Whenever i asked questions, she was very vague and didnt seem to know what to inform me. Although she had my number because i had to do a security check, she did not bother to follow the matter up and get back to me saying, it now reflects and we will present the debit order again on such and such a date. In their wisdom, they merely disconnect my service!!!!! Well DSTV. You have now lost a customer of many years and you can cancel my subscription! Furthermore , when i log into the my dstv app, it shows that i should be getting a discount of R20 and my debit order should be R379. Well guess what, you were taking R399 from my account. What is wrong with this incompetant way within which DSTV treat their customers?????