Useless Service provider

It's so sad ..when they call to sell u their products they will hound u ..but when u seek assistance u have to be the one to follow up. ..my account has been in active for a couple of days . trying to use the self service it's no use .I called and was told that they can't find my account ..but they will forward it to IT guys ...but "advised " me to keep on trying to pay just to check if it's fixed as they can't inform me via text or email as they can't do that...but I have to go up and down to try to go pay ..for what is thier shortcoming...but now I can't even use their stupid app......as its also offline .... Thanks for Nothing .....maybe if I was a Premium subscriber it an influential person ..this would have been sorted....