Useless Service from DSTV Multichoice

Since the 14th September 2020 I've been calling DSTV Multichoice to move payment from my Dstv account to my mother's DStv account as I made payment to the incorrect account.

On Wednesday 16th September I phoned and one of the consultant confirmed that the payment has been moved and that my mom's dstv service will be activated within 24 hours which I didn't understand because they asked me to send proof of payment and I sent it as requested but the service is still not active.

Yesterday I made 5 consecutive calls to DSTV Multi choice and my call kept on being disconnected and no one tried to return my call. The service I received from multi choice is so useless and their consultants are *********** because they can't resolve a simple query like mine. I will appreciate if they can activate my mother's dstv immediately before I cancel both my account and my mom's account. I always pay this accounts on time and if you need proof of some sort please let me know.