KP
Kav P

1 reviews | Active since Jul 2016

23 Nov 2016, 14:44

Useless service at multichoice

<p>I have been trying to change the banking details on my subscription for the last 3weeks with no joy, no feedback. THIS IS A JOKE!!!!!!! your consultants are clueless and unprofessional. on the 02/11/2016 i sent through all the relevant documents required to change the bank details to my wife's account, I spoke to nokuthula nyembe on the 16/11/2016 who advised that the changes has not been made but promised to make the amendments, so i called in today to confirm the details have been to change and NOT TO MY SURPRISE they have't. A consultant by the name of osrique lubbe who yawned over the phone advised me to send throught the documents again FOR THE 3RD TIME!!!! You guys increase your instalments every year, maybe you should invest that money into training your call center consultants. </p>

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Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Nov 2016, 15:07
Official

Dear Kav

We are acknowledge receiving your query. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Nov 2016, 11:48
Official

Dear Kav Panday

Reference made to our telephone conversation, we confirm the banking details have been updated. However the debit order will be the 2nd of every month not on the 1st as requested reason being our system dates start from the 2nd.

First debit order will be R1012.80 on the 2nd of December thereafter it will be R844.00.

Regards

Elna

Best regards,

KP
Kav P's update24 Nov 2016, 11:54
Reviewer Update

Hi Elna,

Thank you for your time and effort.

You are an asset to your company.

Kand Ragards,

Kav

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Nov 2016, 14:59
Official

You're welcome

Best regards,

KP
Kav P's update29 Nov 2016, 09:32
Reviewer Update

Hi,

The debit has gone off my account once again this month....

please call me!!!!!!