Useless service

About two weeks ago I decided to install the Dstv ultra I phoned in that day more then five times just to get it installed I asked about the Dstv catch up to be added to my installment for the new month I asked all five of the people I spoke to to explain to me how it works no one had a answer for me last week I the money of my Dstv access and the catch up I added to my account went of by debit I've been phoning in every day since the debt went off to explain to these guys that my catchup is still not working I'm so tired of phoning these people coz firstly it takes a lot of airtime to get to speak to one of them and when u finally do speak to one of the agents each one keeps saying the same thing your airtime runs out and they can't even phone you back I just had enough of dstvs problems .

I'm not going yo phone them anymore I just want them to cancel my catch up because I payed them for something that isn't working I also ask the money they debt for the catch up be revised into account that's it I've rebooted this decoder so many times now I don't want to hear that I should reboot it again I just want my money to be revised back into my account