Useless service

I recently upgraded my data package with Telkom and received the new Explora as part of the package.<br> Installation was done at home by myself according to all the installation steps required. I do not have reception on quite a few channels???<br> I consider going from PVR to Explora as an UPGRADE - But lack of channels from DSTV - They now gave me a DOWNGRADE...but Im not paying LESS?????<br> Multichoice Service SUCKS...I suppose I have to go back to the CPA with this problem aswell?<br> How is it possible to have the full boquet of channels with my old PVR but I cannot see atleast 10 channels with the \NEW UPGRADED - EXPLORA""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819964;357;16;2;0;1;0;0;2;15/02/24 8:18;1052;4;15/02/23 16:42;15/02/23 14:46;TABLET REPAIRS;***;;***;On 2 August 2014 my husband took out a contract with Vodacom for a Samsung Galaxy S (tablet) from Tiekams East London (hemmingways). It gave us problems from the moment we got it - switching off at will. my husband had purchased it to use as a GPS while travelling and more than once found himself stranded in areas of JHB unfamil**** to him. We have since returned the tablet to Vodacom (via Tiekams) at least 4 times. Twice we didnt even take the machine out of the shop before finding that it was still faulty and handing it back in again. we collected the tablet from Tiekams only to realise that the backlight no longer came on. We returned the tablet to Tiekams on the 24 Jan 2015 and we still dont have it back. Meera at Tiekams told us that it had been returned to them with a crackd screen and she had returned it to Vodacom. On investigating further we found that she does have it, and now wants to argue with the courier service to repair the screen. I have spoken to Samsung. They cant understand why Vodacom keeps returning a faulty machine to us. They should swop it out. Vodacom refuse responsibility and so does Tiekams. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;630566;357;16;2;0;1;0;0;2;15/02/26 7:38;1052;NULL;15/02/25 15:48;15/02/25 14:06;********** upgrade on my account;6,51E+12;***** department;***;I have a data modem which is out of contract and in November 2014 someone found out that my account is due for an upgrade and did a online upgrade on my account. In December my data modem stopped working and i left it due to the fact that i don't need it over December. January came and it is till not working and i thought it was due to the fact that i missed the premium, so by February i was debited almost R7000 on my total account which is usually less than R3000pm. I then checked my account and saw that my data modem was upgraded to a my choice package and a Samsung Note 4 was taken. I contacted the ***** dept and reported it by writing a declaration and sending it with a copy of my ID. I was contacted a few days later by a Peter Matsepe from ***** dept that asked a couple of questions and said that it will be resolved. Few days later i phoned Peter and requested an update. He will resolve it he said. Up to today it is still not resolved and i have to pay over a R1000pm for someones *****! You have no way to contact the ***** dept directly and Peter is not answering calls or responding to sms's. How can i escalate this?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;638876;700685;38;2;0;1;0;0;2;15/03/02 11:10;1052;NULL;15/03/01 19:23;15/03/01 17:38;Hacker able to access C Panel on Mweb!!!;8,21E+12;;***;I have just recently transferred my site to Mweb for hosting. My site was NEVER hacked previously and I'm not even a month with Mweb, and now 4 years of hard work is down the drain!<br> I am not a tech wizard and I don't claim to be one. But after finally getting my blog up and running by myself, this is what I end up what I have to end up with? <br> Now I'm sure Mweb will bill me again for all the data I have to reuse in resetting up my site again from scratch and I am not impressed that you do not have better protection features! Why are hackers able to easily access people c-panels?!! <br> Data costs money and you are costing me alot! If I knew that your service was this accessible to hackers I would have gladly went to another company but I have been a subscriber for over ten years on Mweb and I cannot believe this! This is completely unacceptable as I haven't even been hosted by you for a complete month! <br> Why can't your tech workers restore my website to its pre hacked stage?! Do you have any idea about the amount of time it took for me to set this up?! <br> <br> I'm seriously upset and I'd like to just how you plan on rectifying this situation!!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;613200;747515;9;5;0;1;0;0;5;15/03/03 8:32;1052;NULL;15/03/02 16:48;15/03/02 15:00;Excellent Service;6,31E+12;Luzette Willemse;***;I needed to cancel a policy and it was handled by Luzette in a speedy and professional way. Communication was prompt via email. Even when i had another query my email was promptly attended to and i received a reply. THANK YOU Luzette ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825199;359;20;2;0;1;0;0;2;15/03/09 9:44;1052;NULL;15/03/06 21:15;15/03/07 16:12;DISAPPOINTMENT AT MALVERN KFC DRIVE THROUGH;9,00E+12;STAFF;***;KFC in Malvern has been the fastest and best KFC from all of my KFC experiences until the worst experience I have had which occurred last night. MY brother and I went to the drive through and we were the 2nd car behind the order window, it took us approximately 10min to reach the order window. When we eventually arrived to place our order the staffs attitude was disgusting, every item on our order had to be confirmed in the kitchen first for availability which took about 2min for confirmation each. Eventually our order got taken down in the worst manner possible and we were asked to go to the next window, it took us approximately another 15min till we reached that window. When we got to that window, once again we received bad service from staff, we received our cooldrink, we were told 5min later that we should park one side for our meal to be prepared which will take another 7min. Eventually when our food came 10min later, an item (krusher) was forgotten, we had to therefore wait another 5min for the item to arrive. when we eventually got home to eat, the order that we required which also was correct on our slip did not match the order that was given to us as there were many faults;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;548006;357;16;2;0;1;0;0;2;15/03/13 8:07;1052;NULL;15/03/12 16:28;15/03/12 14:35;My car was approved quicker than this!!;9,10E+12;;***;I app**** for a contract over the internet and supp**** all the docs yesterday at 3pm. When I emailed to ask the status the docs had apparently not been received so I sent them again. 3 hrs later I call to find out the status and get told by ur after sales depart that I did not get bank stamped statements (which they clearly are) I am now sitting nearly 3.5 hrs later and still no reply or call back. I havent even gotten the contract yet and I am having trouble with vodacom!! COME ON!!! My cars finance app did not even take this long to get an answer for! Also I find it ridiculous that vodacom requires stamped bank statements when vehicle finance (which is a hell of a lot more than a cell contract) does not require this... <br> <br> Am I really leaving one terrible service provider for another????;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827348;688455;22;2;0;1;0;0;2;15/03/20 13:13;1052;NULL;15/03/02 21:11;15/03/12 19:41;Bonitas not paying back money wrongfully deducted;***;;***;On 2/03/2015 my normal monthly contribution of R795 was deducted from my account, by Bonitas. On the very same day an additional amount of R2717 was deducted from my account again, leaving my account overdrawn. The description on my bank account stated Bonitas contribution arrears. I only discovered on 4/03/2015 that the second amount was deducted from my account when I tried to draw money at an ATM only to find out that not only was there no money left in my account, but in fact it was overdrawn.<br> I have spoken to four different call centre operators, received four different explanations/promises, received four references but to date MY money has not been paid back. Each operator promised that the money will be paid back within three working days. Needles to say 10 days later I have not received my money. I have no money at my disposal now and my bank is charging me interest on the overdrawn account daily. I have no money for food and by the time it gets paid back I will not even be able to utilize the full amount as the bank will deduct their bank charges for the overdrawn account leaving me with a fraction of what was in my account before Bonitas stole my money!!! Poor service!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827930;587;20;2;0;1;0;0;2;15/03/16 12:12;1052;NULL;15/03/14 20:14;15/03/14 18:40;staff needs training on how to answer phone calls;;;***;Cashier answers phone passes the phone to someone else, without informing me that she will ask someone else and leave me the client hanging on the line. Please do not answer phones if you don't know how to communicate with clients as it is very impolite and can take someone appetite away seriously now. How difficult can it be to say what specials are currently running and then informing clients of other deals that you might have. And chantal please check your staff before trying to correct a client on the phone before you hang up,your service sucks!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;150201;710472;14;2;0;1;0;0;2;15/03/26 10:44;1052;NULL;15/03/25 19:06;15/03/25 17:12;Pathetic service;8,51E+12;Staff;***;You need to teach your staff customer services iam so annoyed and angry regarding the service your staff rendered me today at your branch we ended up arguing over milk that they wanted to take for themselves and put stickers for reduced prices and when seeing that I also want to take milk they don't put on the stickers they walk away what a shame next thing I ask for a manager I'm being given a run around and people are playing around instead of getting me a manager what great service I received you will never see me set foot at your store ever again;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;836773;203;9;5;0;1;0;0;5;15/04/10 7:13;1052;NULL;15/04/07 15:17;15/04/07 13:41; Excellent & efficient service with Dial Direct ;***;Riedwaan Jardien;;I Called Dial Direct to insure new vehicle, received friendly and efficient service from Riedwaan Jardien. Was very happy with the time taken to explain in detail all my questions with Avi Macnash on the call centre, and the specialist advice i received with Riedwaan Jardien. Thank you so very much for your patience and excellent service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;837820;806;21;5;0;1;0;0;5;15/04/10 8:19;1052;NULL;15/04/09 16:32;15/04/09 14:47;Awesome Customer Service;***;Nonhlanhla Hadebe;***;I would just like to thank you for the great way that you dealt with me. You have an exceptional attitude and your friendliness really comes across in your voice. It is so good to get to speak to someone like yourself! Thank you for that! If this is the service we get I`m glad I chose 1Life!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;373079;540;1;2;0;1;0;0;2;15/04/10 8:48;1052;NULL;15/04/09 16:50;15/04/09 15:16;NEVER TRUST AGRICAN BANK;8,10E+12;Charles;***;I have taken out a loan with African bank and then their agent advised me that it is for 6 months and then only to find out all of this was a load of lies!!! Now that the 9 months is finished paid, now there is an additional amount that remains there and no one can explain why.<br> <br> How do I get the number for their ombudsman? As the staff can not even explain why that amount is there and then if you signed a 9 month contract and ALL the debit orders went through without trouble. That means after 9 months I don't need to pay a cent to African Bank... ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;462387;357;16;2;0;1;0;0;2;15/04/11 5:45;1052;5;15/04/10 14:10;15/04/10 12:13;DMA No Contact List;8,41E+12;Mondo;***;Good day, I received a call from Amanda Nkabinde from Mondo offering me a Vodacom contract. I am listed on the Direct Marketing Association No contact list. I would like to know why my number was given to Mondo by Vodacom. This is in contravention of the DMA rules. I have spoken to manager Jared Govindsamy who cannot explain where my details were obtained from.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;711773;23;1;2;0;1;0;0;2;15/04/13 7:37;1052;NULL;15/04/04 13:10;15/04/11 14:05;waited 3hrs and didnt get serviced;9,41E+12;standard bank;***;i waited for close to 3hrs at this bank last week saturday.. was assisted by palesa and she was great help but then we waited and waited and waited till past 1 and no one bothered to service us, me and my mother.. all i wanted to do was make arrangements to pay off the student loan. only have one lady working for student loan i dont know how standard expects her to cope or perform. we were told to leave because systems are offline and there is nothing they can do. when i emailed customer response they asked for my details and i gave them only to tell me to visit my branch.. my branch has failed me. and everyone seems to be failing me at standard bank. im beyond ****ed off honestly.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;722340;61;22;2;0;1;0;0;2;15/04/14 14:11;1052;NULL;15/04/13 22:35;15/04/13 20:39;Discovery refusing to pay hospital bill;CA Loubser ***;;***;My mother has a pinched nerve coming from her spine. It took the doctor 9 days in total to get to the root of the problem (excruciating pain all the time and she is not able to use her one leg). She was discharged on Friday after 6 days only to be readmitted on the same day due to terrible unbearable pain. Since then it took Discovery 4 full days to communicate that they will not be covering her hospital (and other costs?) for the past 4 days. It has since been established that she needs a major operation to fix the pinched nerve. Discovery insists that the contract says that they only cover 6 days in hospital for back pain. She was however at the mercy of doctors to establish the root of the problem... Which took longer than 6 days. Discovery's service and cover is shocking... Not to even mention the admission process. The doctor spent 3 hours of his precious time on the phone over the weekend to try to get authorisation for admission... He was cut off more than 3 times after holding the line for more than 20 minutes. Enough said. She is on the Comprehensive Classic plan. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;840000;893260;16;2;0;1;0;0;2;15/04/30 8:52;1052;NULL;15/04/15 16:58;15/04/15 15:20;Failure to meet contract services;7,31E+12;;***;I renewed my MTN contract in March 2015. I have been a client since 1998. Amazingly, MTN have failed to load my renewal contract correctly in their own system. The result is that I am paying for a contract which includes a data bundle, but I am unable to make use of said data bundle because MTN have failed to load the contract correctly and the data bundle in not accessible to me. Despite numerous calls to a quite frankly useless and unreliable call centre, a visit to the MTN fair lands head office service centre and the Morningside service centre, and despite assurances that the problem would be rectified within 24 hours, I am still awaiting even an SMS to acknowledge that the problem is being dealt with, now a week since my initial query and a month since my contract renewed. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;842490;23;1;2;0;1;0;0;2;15/04/24 6:47;1052;NULL;15/04/22 15:04;15/04/22 13:15;bank charges are ridiculous ;***5;;***;i had a student achiever account late last yearn and because of the high charges i got when my debit order bounced. i was advised at the branch ( centurion) to open an account that will only cost me R59 for everything. can someone explain to me why i am still charged deposit fees, withdrawal fees and all my swiping expenses under this plan? <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;266810;720792;14;5;0;1;0;0;5;15/04/23 9:46;1052;NULL;15/04/22 18:10;15/04/22 16:14;Going to miss you! Farewell :-);;;;I am going to REALLY miss [URL Removed] and I am so upset to hear about the brand closure. I have been shopping with Kalahari since 2006 and although I have now later also used [URL Removed] occasionally- I think kalahari was one of the pioneers of e-commerce in SA and still can't understand why the [URL Removed] brand must live instead. Seems illogical to me! Really a sad day indeed!!! [URL Removed] thank you for all the years. You will be missed! Xx;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;842595;172;9;2;0;1;0;0;2;15/04/23 12:05;1052;NULL;15/03/15 12:35;15/04/22 18:33;Claim not Paid ;***;Budget Insurance;***;i insured a Hyundai accent 1.6 with Budget,the car had an accident on March 2015.The insurance refused to pay saying i didn't give them the correct residential address where the car was.Now my complaint is that the car wasn't ****** at the address,the car had an accident in Umtata and my daughter was bumped at the back by this person,now i fail to understand the relevance of the accident and where the car was because when i first insured with budget they never investigated that the car was where i said its staying,now that it is time for them to pay,they investigate where the car was as if my daughter was in the wrong where as she was the one collided into.Budget is an insurance i would not recommend to anyone unfortunately.I want them to pay the amount of where the car was said it was.<br> <br> <br> Regards,<br> ZZ Macingwane;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;276039;357;16;2;0;1;0;0;2;15/04/29 7:50;1052;NULL;15/04/28 16:07;15/04/28 14:18;Cant get a phone delivered;8,11E+12;Mpho, Refilwe everyone I spoke to...;***;I was so disappointed in the poor service from Vodacom! I wanted a new Apple Iphone 4, a simple R199 contract a month and as it was convenient I did a 1st contract on line application. It was approved within minutes, and Mpho phoned me the same day for next day delivery, we got cut off and she did phone back but didn't get through. The next day i Phoned Vodacom, I was asured that everything is ready but they have to phone me before delivery. I cannot phone them and confirm. They will give me a call before 15:30. 16:30 I phoned again, a nice lady helped me and went to the department and asked them to quickly phone me, she then assured me that they will phone right now, nothing happened. I gave them my land line as clearly the cellphone doesn't work, they ignored this. Everytime they call the call centre cuts off and as result I still don't have a phone. I emailed and a lady phoned to tell me to tell me that they will phone, and that i must email vodacomdirectsalessupport which i did and still haven't received a response. This is crazy, I know it is just a small contract of R199 a month but surely it cannot be so difficult to phone a land line and get an address? Goodness!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819666;770649;34;2;0;1;0;0;2;15/05/19 8:14;1052;NULL;15/05/18 16:14;15/05/18 14:42;No goods and still no refund;7,50E+12;Cutomer Service;***;I've order 2 tablets for my boys on the 20th of April, when I phoned a few days later I was told that they have 14 working days to deliver and can't give me any update on the status of my goods. It is now nearly a month later and still nothing. I followed up on the 11th of May (the14th working day after my order) I was promise they will phone me back before the close of business with an update on the status of the goods as the system shows that the order is still open. I phoned back just before 5 and was told that they have just received confirmation from the supplier my goods is on the way and I will receive my confirmation email with tracking number shortly. I never received that email and followed up with Customer Service the next day, they then promised to pay the money back in to my account and the refund department will confirm the payment , that was on the12 of May. Today the consultant send me a email stating that they still try to sort out my issue and will get back to me. I don't understand, we agreed that Groupon will refund me, we don't need to try and resolve anything just pay the money back in to my account. !!! I had enough of all the stories and poor service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;767207;357;16;2;0;1;0;0;2;15/05/28 14:04;1052;NULL;15/05/27 22:20;15/05/27 20:32;Faulty cellphone;810808;;***;During April 2015 I purchased a Blackberry from Vodacom.After using the phone for 7 days I returned it to them because lcd was faulty.I returned phone on the 7th day and they refused to replace it with a new phone.They sent the phone for repairs.Lcd was replaced and software upgrade was done.Received phone approximately 14 days later.Used the phone for 7 days and had to return it again coz I could not download any apps.The phone was booked in for repairs again.Its been more than 14 days and I still dont have my phone back.THey did not even give me a loan phone.All I want is a full refund or a new phone!!!!!How can lcd on brand new phone be replaced 7 days after purchase???I purchased cash and want my money back.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;203336;33;1;2;0;1;0;0;2;15/05/20 9:10;1052;NULL;15/05/19 17:28;15/05/19 15:38;Refused to help me at 3:10pm;6,60E+12;;***;I went to your Sunward Park Branch on the 18th May at 3:10 pm. I was called to the service table. I wanted to open a business bank account. She seemed very reluctant to assist me. She said I cant because I need the documentation. I said I have it in my hand. I then said I only have a number as a registration number. She said I cant. I then said I had spoken to another branch and they said I could open one as a trading as until I get a name. She then concurred. She then said it was late and that i should come back the next day? Is this the type of service potential business customers deserve? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;857036;893260;16;2;1;1;5;3;5;15/06/08 9:03;1052;2;15/02/28 0:00;15/06/03 15:31;Account switched from top up to open line;7,81E+12;mtn;***;Hello<br> I would like to lodge a complain against Mtn.On the 28th Feb 2015 I upgraded my cellphone contract with Mtn. At the time of upgrade I was on top up and after finishing the upgrade I was told to wait 24hrs for my phone to change back to top up and limit was set in case I use the phone within that period.After 24hrs I started using my phone knowing that I am on top up.At the end of the month I received a R1866.24 bill ,I phone 808 to enquire about this.I have chosen top up because I can't afford to pay more.The call centre agent told me that my line has been open and gave me ref no. After 3 weeks trying to follow up on a matter I was given another ref no instead of answers.I took another 3 weeks before they told me that they cannot help me I must go to the store where upgrade was done and ask them why my line was open.I went to the store and explain my case,they are still busy with the investigation.While I'm waiting for response my line is suspended and Mtn is threatening me with legal action if I don't pay R1866.24. Could you please help me with that.<br> Thank you .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;668522;704391;9;5;0;1;0;0;5;15/06/05 7:19;1052;NULL;15/06/04 15:40;15/06/04 13:47;Great Service but where is my phone cover;8,91E+12;Maggy and Tshepo Campbell;;hi<br> i'd like to give two compliments, one for Maggy who was very friendly and efficient on the phone, another is for Tshepo Campbell who really fixed a horrible experience regarding a claim for a phone. it had been going on for over a month and she sorted it out in a week.<br> <br> she also said she'd send me a gift, a cover for the new phone, which I never got. this is a little bit annoying because you should never create an expectation you can't fulfill!<br> <br> where is my cover? otherwise, fantastic service and very innovative tools ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;727473;357;16;2;0;1;0;0;2;15/06/08 8:20;1052;5;15/06/07 16:29;15/06/07 14:48;Overcharged for new contract;I***-5;Accounts;***;I took a contract on a S4 Tablet with 2 GB data for R299.00 per month.The original contract shows nothing of paying extra for the data ( of which I have a copy) and I was not verbally told that the data price is extra .Now the bill has suddenly increased to R489.00 per month and I am now being billed extra for the 2 GB data monthly.The tax invoice shows that I took a 3G Laptop..Can somebody sort this matter out as I will not pay the extra for the data or cancel the contract.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;500086;793962;16;2;1;1;5;3;5;15/06/22 8:13;1052;2;15/06/21 16:27;15/06/21 14:41;ADSL Line problems;***;Telkom;***;This is the second time that I log a complaint on Hello Peter against Telkom. Last year I complained about the same problem. It was eventually fixed in December 2014. Now we sit with exactly the same thing, logging faults at Telkom and one department blaming it on another department and nobody come back to resolve the issue and nothing being done about it. We hire a ADSL line from Telkom, but the line keep dropping. Last year my equipment was blamed and after MANY fault logging I eventually showed them that it was NOT my equipment. In the end it had to do with the underground caballing and at the exchange. We had a Telkom technician here on Friday 4 days of logging the fault and he said it was not here at home, so he have to forward it to another department and we have not heard from Telkom since. I have to work from home, but cannot as the line keep dropping every 10 minutes for a few seconds and then come back on again. This is so frustrating because I am being kicked off and have to log in again, just as you start to work, you are kicked off again. This is not acceptable, as I have to pay for services that we never get from Telkom. so, please step up and do something permanently;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;353221;36;15;5;0;1;0;0;5;15/06/25 10:59;1052;NULL;15/06/23 19:14;15/06/23 17:27;Great Restaurant With A Great Manager & Staff;5,41E+12;Jacky;***;Every Time we have been there we are treated promptly and courteously by the friendly staff and manager who shows his good customer skills at all times.The food is excellent and is made so quickly that your first sip of tea has not even reached your stomach when the great smelling meal arrives.Keep up the good work Spur Atlanta.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;479473;1076;14;2;0;1;0;0;2;15/06/25 12:44;1052;NULL;15/06/24 21:03;15/06/24 19:12;homechoice uses lies to lure customers;8,50E+12;customer service;***;i called home choice to order a few item. I was told that the bath robe comes with a free manicure at. when my order arrived. There was nothing. been calling n calling n today I was placed on hold for 30 min to speak to supervisor. All I need is a copy of recording but no1 seems to care only when they want something;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;306440;33;1;2;0;1;0;0;2;15/06/26 8:11;1052;NULL;15/06/25 16:34;15/06/25 14:39;Crippling the country. 1 business at a time;***;;***;FNB has frozen the business account 'apparently' due to FICA requirements.<br> FICA Documents were supp**** in March 2015. Yet they have still frozen the account.<br> Everyday they promise that the account is with auditing and will be unfrozen that afternoon. And then the next day they request docs that have already been supp****, all over again.<br> <br> This has been going on for over a week and it is crippling the company.<br> Well done FNB.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;356860;698182;18;2;0;1;0;0;2;15/06/30 10:52;1052;NULL;15/06/29 19:08;15/06/29 17:20;Poor service;6,81E+12;Credit control;***;Despite several complaints, avon still send incorrect products, and charge for items that are not in the box. They recharge for the same item, that was charged before, and not sent in the box. Clients are getting fed . And so am I. By the time avon decides to send the correct item, the customer does not want it anymore. I have been charged R299, for a perfume that is not in the box. And after I query, I still have to wait for my next order delivery, for something that is not my fault. And what about the cash paying reps. They need to pay for the order before it's sent, and where the items are charged and not sent, they have to wait for the credit on their account for 2 to 3 months. Who has so much cash on hand, to pay for someone else's inefficiency. The staff are ***********, or *****ing the stuff that we are charged for, and is not in the box. The service is disgusting.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;373013;720626;38;5;0;1;0;0;5;15/07/09 9:38;1052;NULL;15/07/08 18:02;15/07/08 16:06;Best support I have used in years;8,50E+12;Chantal Botha;***;Whatever you guys are doing for training is working, and whatever you are paying this lady is not enough.<br> <br> I have had such a pleasant experience receiving support for hosting issues from Chantal and this is not the first time she has helped with issues. Within a few minutes a problem was resolved and she managed to get a engineer to debug a solution and implement the fix on the spot.<br> <br> Friendly, polite and leaving a customer with a smile. Job well done, this is what I expect from Webafrica. World class customer care. Seriously, a promotion is deserved.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;390776;624;4;2;1;1;5;3;5;15/07/14 8:14;1052;3;15/07/13 16:37;15/07/13 14:42;I give up;8,21E+12;Mary;***;I was told AGAIN last Mon that my phone will be ready last Tuesday. Then I was told on Friday definitely on Monday. I phoned from 9am this morning as I needed it delivered to be told I can't. Then I was told it can be delivered at 9am tom morning which does not suit me as I leave on a trip tom morning which is why I PHONED to make arrangements and Mary said definately today. I then told her it has to be today and she said she would phone me back and once again I am still waiting for feed back. I have never been so frustrated EVER! This is seriously ridiculous now! It's been almost 3 weeks for phone no 4. Just get the thing to me so I can sell it and change to I phone now. I am beyond done with Samsung ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;512675;1076;14;2;0;1;0;0;2;15/07/17 9:15;1052;NULL;15/07/16 17:41;15/07/16 15:43;Order please!!;;;***;Why is it so hard to order from Homechoice? I have requested them to phone me, held on after phoning them myself and sent an email with my order. Do you what my order or not?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;874560;357;16;2;0;1;0;0;2;15/07/19 9:24;1052;NULL;15/07/16 21:48;15/07/18 15:52;Missing airtime ;8,71E+12;Vodacom ;***;R280 something of my airtime is gone and the call centre can't give me a valid reason as to what happened to it. How does R280 of airtime vanish?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877240;869352;15;2;0;1;0;0;2;15/07/27 10:01;1052;NULL;15/07/26 18:04;15/07/26 16:29;Bad service, even worse manager;8,81E+12;Brent;***;My fiance loves Dominos pizza but we will NEVER order from them again. I phoned to place an order and the phone call was on speaker and my fiance can confirm the terrible telephone skills and rudeness of the manager himself. The first person with whom I tried to place my order took extremely long and I had to repeat myself many times. He then gave the phone to the manager who from the starting point had a rude and unprofessional approach. He repeated my order and asked with a snotty tone if that was what I ordered. I rep**** yes that's what I want but without the attitude. He then went off saying a bunch of rude things and also made sure I knew he is the manager as if it makes it okay that he could speak to me that way. He was unprofessional to say the least and also taunted us to lay a complaint and made sure we know he doesn't care. A manager is not supposed to verbally harass customers. We will never ever support them again. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877261;353;5;2;0;1;0;0;2;15/07/28 13:59;1052;NULL;15/07/26 22:14;15/07/26 20:27;useless service delivery ;***5;;***;It's been 3 hours and counting that I've been trying to remove error messages from my decoder n when I phone the call centre the useless idiot simply says that there is a signal delay......3 hours of service delay this is worse than ESKOM. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;223326;188;16;2;0;1;0;0;2;15/07/29 7:42;1052;NULL;15/07/27 15:57;15/07/28 14:10;Cell C is not the way forward;***;philip;***;I visited the Century City branch yesterday for proof of purchase in order to have my Samsung fixed. He informed me the sale was done via cell c direct and he was not able to assist me. He did however provide me with a contact number. My husband went to another branch and the lady assisting him was able to provide him with the documents. So why could Philip not do the same? I will not be switching my contract to cell C based on this service. Pathetic face to face costumer interaction and servive;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;417515;353;5;2;0;1;0;0;2;15/07/31 10:50;1052;NULL;15/07/28 18:55;15/07/28 17:18;DISGUSTING SERVICE YET THERE WAS NOTHING TO OFFER;6,90E+12;CEO;***;I have been trying for 4 days now to speak to a DSTV staff only to upgrade my package. No one has been able to assist me. I am disgusted that after speaking to Jabu a team leader on Monday for about an hour and going into the springs agency and being promised that within one hour I will be connected I tried at 4 nothing then I made another 1 hour call at 5 to *** and a call center agent at the explora dept promised connection in an hour and nothing happened. they also told me that before they end shift at 11 last night I will be connected. This morning nothing again I called again and empty promises as nothing is connected to date. 28 July four full days and this *********** DSTV company can do @@@@@@for me.I have incurred costs of going to the agency making over 10 one hour calls and no one was able to help as for the prompts on *** is disgusting. Then they tell you dial *120*68584# and nothing happens the manager at the agency also could nothing.it is disgusting that no consideration is taken for the customer. we have to beg to have a service that we pay for. after being a customer of 21 odd years and there is no existence of customer satisfaction. DISGUSTED.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;882596;893260;16;2;0;1;0;0;2;15/08/26 13:32;1052;NULL;15/05/27 21:09;15/08/10 20:00;Over charged data ;A***;;***;In the period over May 2015 while MTN was on strike they overcharged me with R902.22 data which was aparently used in one day althought my internet account never goes over R149.00. I have a 2Gigg contract and check every day to not go over that. I have requested itemised billing account and URL statements and to date nothing has been sent to me. The service at the Port Alfred branch is terrible, they phone 808 to sort problems out and that I can do too. I have tried everything possible to try and sort this problem out with no success and now they have started charging interest on this account. Talking to MTN is like talking to a brick wall, their service stinks and they are *******! This case remains unresolved and I am going to cancel my account! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;368733;353;5;2;0;1;0;0;2;15/08/14 8:43;1052;5;15/08/10 17:06;15/08/10 15:11;Services inactive after payment;8,81E+12;;***;I paid my dstv account on 20/07/2015 and currently have a R0 balance but my services have been suspended since 26/07/2015. I have contacted multichoice for assistance and I have not had any assistance. I am extremely unhappy with this appalling service as I have paid for a service that I cannot access. <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;588781;25;1;2;0;1;0;0;2;15/08/17 7:19;1052;NULL;15/08/16 15:43;15/08/16 13:47;Waste of time;8,15E+12;;***;I have settled my account in full but despite countless emails, calls and emails this infornation has never reached the Credit Bureaus;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;764024;188;16;2;1;1;5;3;5;15/08/24 7:45;1052;1;15/08/23 15:53;15/08/23 14:13;Free whatsapp promo not ended but data being used ;7,41E+12;;***;I have noticed that whatsapp has finished all my data and my credit balance. Today is the 23 Aug 2015, the free whatsapp promotion only expires 31 Aug 2015. It did a test to prove this. I closed all apps, restricted their background data, recharged my phone with R5, confirmed the balance. Opened whatsapp, and tried to download a video sent to me. The video downloaded half way and stopped. When I checked my balance, my credit balance was R0 and the bonus data I got from recharging was also used up.<br> I called customer care and they told me that the R5 was used towards the internet. How is this possible?<br> I was told to switch off my mobile data to prevent this from happening. How does this help me?<br> I am seriously considering changing to another service provider.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;891850;188;16;2;0;1;0;0;2;15/09/05 8:49;1052;NULL;15/09/03 17:12;15/09/03 15:17;RUDE, waist of time Bad attitude;9,01E+12;Nelisiwe Hlongwane;***;I called in earlier today to to find out why my mothers sim card is not working, they then advised me to get a blank sim card so that they could do a sim swop. after getting the sim card i called back and she Nelisiwe said said that there is no information on the sim, i then ask cant she back date it to June when it stopped working... she then could find information. she wanted to speak to my mother, i then told her my mother could not hear so well over the phone, she then said i would have to go into a store then to do the sim swop. i told her this is not possible. i then gave my mother the phone to speak and Nelisiwe then started asking her security questions. we read out the numbers that are frequently called and then she ask my mother about data, my mother said she does not know what that is, i then took the phone and told her my mother is old and that she does not use any data and that she has bought any data. Nelisiwe said she failed and that she needs to go into the store which we can not be done today. <br> <br> Nelisiwe was chiming in and not giving me a chance to speak as if she was a three year old not getting her way. she should not be working in a call centre <br> <br> What a waist.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893489;741939;17;2;0;1;0;0;2;15/09/09 8:25;1052;5;15/09/08 16:38;15/09/08 14:53;Re: ZSP permit Correction;Zsp***;Vfs global;***;Good Day, <br> <br> After much waiting I received a call to come and collect my permit around the end of July 2015 five months after I had app****. I proceeded to the counter and was informed that all my names were not on the permit so I could not collect it. <br> <br> I proceeded to write emails to a Mr G Multi who informed me to return to VFS. I then spoke to the manager and was reliably informed that it had being sent through to Home affairs IT dept. <br> <br> I went through today to enquire as there has being no response in regards to the above matter. All I need is feedback as the staff at the Midrand office are not helpful and don't shed much light to the matter as and when we can come and collect the permit as I had to post phone travelling out of the country twice because of this matter. Also a lot of time and anxiety is caused especially with regards to lack of feed back.<br> <br> My ZSP no is ZSP***.<br> <br> Regards <br> <br> Gary Lisai;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894041;23;1;2;0;1;0;0;2;15/09/10 11:58;1052;NULL;15/09/09 20:05;15/09/09 18:26;I have had enough of this bank;8,51E+12;;***;I went to one of their ATM's because I did I not have enough cash to get home, the ATM decided to go crazy on me I never gave back my card or received any cash instead I got an sms notification of the cash withdrawal , I was left stranded up until I had to call someone to pick me up, how can one rely on such services? The last time I went into the Parktown Branch I was told to go dig in the bin for an ATM receipt, now this,I really give up on Standard bank;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;611825;1054;14;2;0;0;0;0;2;15/09/18 8:48;1052;NULL;15/09/17 17:08;15/09/17 15:16;Wrong Items delivered;***;Guy Hayward;***;I have ordered some items from Makro online. The articles is displayed on a picture. I have ordered the items as per picture. They send me the wrong items and I paid for something else. Now it is apparently the supplier that is in the wrong for sending me the wrong items. There is no way that the supplier is involved when Makro courier my items. I have complained by Makro online support to no avail....they say that they are waiting for the supplier to call them back and cannot help me. This is unacceptable. My order number is MAK089227. I have send photos to Makro online support of what they send me....not what I ordered. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;717042;140;14;2;0;1;0;0;2;15/09/18 9:21;1052;NULL;15/09/17 17:28;15/09/17 15:49;smelly offish carrots;;;;Today I went to buy grocery at the pick n pay and I decided to buy carrots that was already grated,the sell date is the 18th of September. When I got home to cook, the carrot had a foul smell and a sour taste to it. I thought about taking a taxi to take it back but than again that's going to cost me more. That pick n pay is always filthy and the staff is not friendly that's why I don't want to bother going because it will be as if I'm crazy. I don't understand why the stuff does not check they products, I've very disappointed as I'm spending my hard earned money on goods that I'm not even sure if they good to consume;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;897745;188;16;2;0;1;0;0;2;15/09/21 7:36;1052;NULL;15/09/20 14:49;15/09/20 14:04;Disputed Contract Upgrade;7,11E+12;Sipho Sithole-Customer Liaison;***;Cell C called me in the beginning of the year, a few times to tell me that my contract was about to expire and to find out whether I wanted to upgrade. I already decided that I would go onto a Vodacom pay-as-you-go package as soon as the Cell C contract came to an end. <br> During all these phone calls from Cell C, I clearly stated that I had no intention of upgrading the contract. It was upgraded. I went to see Buhle Yaka at Cell C KZN in April and May and she escalated the query, 1st to ***** and then to Sipho Sithole at CEO's office. I sent him 3x copies of my ID with 3x Signatures and an affidavit regarding the whole situation. <br> Cell C said, that I gave a positive response to the upgrade. They apparently delivered a Samsung phone to me in PMB, where I have never lived. My billing and home address states Pinetown. Now they claim that their recordings have MY voice requesting the upgrade, that they delivered a Samsung to my house in Pinetown and that I signed for it, producing my ID, which they have a copy of. They claim the photo is different to the copies that I mailed to them. They deduct money and have not furnished me any of these details that I have requested from them. JBH;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;70377;758469;45;5;0;1;0;0;5;15/09/22 12:04;1052;NULL;15/09/21 20:07;15/09/21 18:32;Professional Service;B440/ 15J;Aadielah Human;***;Its seriously good and relieving to know that certain Ombudsman offices actually do work for the consumer and not always for the industry of which they serve, (unlike the Banking Ombudsman office OBSSA) !<br> <br> My experience with the OSTI has been a memorable, professional and transparent one, especially dealing with the two Ombudsman's assistance - Aadielah Human and Jogee Dharmita ! <br> <br> Much gratitude to both of you for resolving my two complaints with ABSA Insurance with such grace and professionalism, Thank You !;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;270523;837526;4;2;0;1;0;0;2;15/09/25 9:36;1052;NULL;15/09/23 17:57;15/09/23 16:04;PRODUCT WITH 6 MONTH WARRANTY FAILS AFTER 2;4,50E+12;Head Office;***;Recently I posted a complaint on HelloPeter with regard to the Twisp products:<br> <br> http://hellopeter.com/twisp-the-smoking-alternative/complaints/twisp-does-not-honour-their-warranty-***<br> <br> As a result of this Twisp replaced both my faulty batteries. I am disgusted to now report that the one replacement battery has completely stopped functioning despite the fact that it is fully charged.<br> <br> It is obvious that their product is terrible quality.<br> <br> As a result we visited a shop in China Mall, where we paid next to nothing for batteries and they seem to not only function better that the Twisp batteries but also seem to last longer.<br> <br> My personal opinion is that Twisp should withdraw from the market or get their products sorted out. Currently it is just one huge rip-off.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;899897;711078;14;5;0;1;0;0;5;15/09/28 9:14;1052;NULL;15/09/27 17:36;15/09/27 15:42;Jozi knows about Customer Service!;;Jozi;***;Your company employs a staff member by the name of Jozi. This man is phenomenal. He knows about service and goes the extra mile to help his customer. I know, because he assisted me with my Nespresso machine. Jozi works at your Eastgate branch and I really feel that he deserves this acknowledgement. Please share this compliment both with him and his direct manager. What a super cool, efficient and nice guy. I'm glad to be a customer of his store! Thanks for going the extra mile, Jozi.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;334789;788;31;2;0;1;0;0;2;15/10/01 9:33;1052;NULL;15/09/29 17:56;15/09/29 16:01;Disappointing Services;568878;;***;Since joining Flexi Club as excited newlyweds in 2010, my husband and I used Flexi Club timeshare no more than 4 times. We are both in the navy and therefore cannot plan holidays months in advance so when we actually get to book, the accommodation is not available. After paying thousands of rands in fees without getting the luxury of using the timeshare we finally decided to cancel. This proved to be an extremely frustrating task with our emails being ignored but conveniently we are still regularly contacted for advertising. The service is unprofessional and unacceptable even after completing our 5 year contract. The annual fees are extremely excessive for a service we don't get to use.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;851366;748506;1;2;0;1;0;0;2;15/10/05 9:42;1052;NULL;15/10/04 13:27;15/10/04 16:10;close to 10000 rand withdrawn from my account;6,31E+11;Refilwe Mashangoane;***;inserted the card in the machine and my card was swallowed by the machine.without me selecting the amount I only entered my pin number twice and was responding as wrong entry and a pressed cancel as I was still surprised by my card been swallowed by the machine I received a message from my phone informing me that I have withdrawn R5000 and ather amount as well we're withdrawn from my account after the card is been canceled ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;846489;796448;18;2;0;1;0;0;2;15/10/07 7:02;1052;NULL;15/10/05 15:10;15/10/05 13:30;Unable to reach Isabella Garcia;8,31E+12;;***;I tried to contact the relevant person, Melissa Wessel, at Isabella Garcia to cancel my order and first debit order. No response and no one answers phones. My first debit order is schedule for 1 NOV 2015 and I need it cancelled due to family commitments at this stage (my father in law has cancer and we are helping them financially...) PLEASE, WHO CAN ASSIST, I NEED TO CANCELL THIS DEBIT ORDER.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;472227;694470;27;2;0;1;0;0;2;15/10/07 8:09;1052;NULL;15/10/06 16:21;15/10/06 14:37;DISAPPOINTING CUSTOMER SERVICE ;***2;Call Center Staff;***;I phoned BA and spoke to Tebogo (06/10 between 15:30 - 16:00) , I told her that I would like to change my flights to Feb 2016 & also change the name of the person who will be travelling. She asked for my details - I gave it to her then she confirmed that they will charge me R840.80 & I agreed. She then placed me on hold, when she returned I asked didn't I mention that there must be a name change & she said no I did not mention this & unfortunately this cannot be done.I asked for the tickets to be changed back to the original dates & she said I have to pay for this because she already changed things on the system & she put me on hold. As I am at the office - a colleague sitting next to me also confirmed that she did indeed hear me ask for a name change. When Tebogo got back on the line I then asked her to go and listen to the tape as now I am sure I mentioned the name change. She said she will call me back.She called back saying that I cannot listen to the tape however I did not mention the name change but they will change ticket! I am an executive club member that uses BA/Kulula frequently - if this is how you lie & treat customers I will rather make use of another airline.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839731;353;5;2;0;1;0;0;2;15/10/30 13:36;1052;NULL;15/10/21 21:51;15/10/23 20:04;Mnet decoder disconnected;LI Huszar;Bongani Maboe;***;Case nr SD*** LI Huszar. Our mnet decoder is disconnected for the 2nd time now this month and the fault is at multichoice. We send emails to Bongani Maboe with no luck he is promising everytime after 1 hour the problem will be sorted out but nothing happened. We don't have a dstv decoder only a mnet decoder with mnet, they remove the decoder faultly from the system and according to them they cant put it back. They made the mistake they must correct it. We went to our dealer in Klerksdorp and the call centre people is so rude even to them and refuse to help we must sent emails to Bongani, we did do that since 21/10/15 but with no response, they are rude and ignore us. Please we need help urgently.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;454390;372;9;2;0;1;0;0;2;15/10/12 8:25;1052;5;15/09/07 17:35;15/10/10 14:53;Vehicle Claim;8,51E+12;;***;I had a claim for my vehicle that was in a accident on 7 September 2015. The claim was processed but during this time I requierd information about my vehicle from which I recieved no reply and after the assessor told me he will get back to me and I am still waiting and my vehicle was being stripped and things ****** from before the clain got finalized. I did not get the first option to buy my vehicle back from the insurance and I want to know why. Claim number: ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;492951;791;14;2;0;1;0;0;2;15/10/17 10:54;1052;NULL;15/10/16 19:13;15/10/16 17:22;UNACCEPTABLE;878443;;***;Reference/Order no: 878443<br> <br> My mom bought the Contessa 8Pce Dining room suite on the 02-02-2015 at your promenade branch, after assembling the table we noticed that the woodwork underneath the table was below par, my mom called the Promenade branch and informed the manager of this and requested that they come and inspect this table as its was not the same table she chose at the store, as time went by my mom also told them that she wants them to collect this table, the table was replaced thrice already in all these months, each time my mom was promised we will custom make you a table according to what my mom saw in the store, with the arrival of the third table we noticed it's exactly the same and with this I also had enough as I recommended my mom purchase the d.r.s as I bought my mom the Contessa lounge suite.<br> <br> We have not assembled this table as I am taking matters further against Morkels, you have contravened all the rules and regulations pertaining to the Cpa, Icasa etc. I will be emailing the Ombudsman, public protector, newspaper etc about how Morkels management at Promenade has ill treated my mom with their rudeness and how many attempts my mom has made back and fro.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908780;357;16;2;0;1;0;0;2;15/10/21 8:03;1052;5;15/10/20 16:09;15/10/20 14:31;Bullying vodacom;I***-1;;***;In August 2015 Vodacom unilaterally decided that it would not use my credit card which it had used for at least 8 years to pay my monthly account. I could not understand what happened and when I received notice I called Sharron at the call centre. She explained the situation and confirmed my out standing amount which I then paid on 7 September by eft and I confirmed that this would be the case in future. She confirmed that this would be my future monthly payments. Early in October I received notice that my account had been increased despite being on contract. I spoke to Tinnel at the call centre. He explained that the fees had increased despite having a contract. I had thus short-paid R25 at the end of September. I explained I would pay the outstanding amount at the end of October with my monthly payment. Vodacom has now resorted by calling with a recorded message both cell phones on the contract at all times of the day. This is bullying and if this does not stop I will supply the Vodacom CEOs number so that your community can assist me in calling him at all times of the day. I have never come across such blatant bullying despite all my efforts to communicate.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;475979;700364;13;2;0;1;0;0;2;15/10/27 8:20;1052;NULL;15/10/23 16:42;15/10/23 14:48;Faulty Filters????;5,60E+12;Jaco Steyn;***;Good day,<br> <br> Request a refund:<br> <br> After explaining the whole problem, GMSA offers to reimburse me with R100, for a service of R3680.10, putting in a water filter, fuel filter and pollen filter, I was told that it was a faulty batch and I spent another R800 in Klerksdorp to get it fixed, so after I give an explanation and have witnesses and proof of BarloWorld, Zambezi's, ********* behaviour.<br> <br> See attached files and documents for further detail. <br> <br> Thanks for your co-operation.<br> <br> LP Rossouw;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;500427;140;14;2;0;1;0;0;2;15/10/26 10:57;1052;NULL;15/09/16 0:00;15/10/23 17:25;Money not refunded after double swipe of Card;;;***;I swiped my card at Pick and Pay and it was rejected but still taken from my account. With many efforts between the bank and pick and pay they came to the conclusion that they charged me double and unfortunately cannot refund me and there is nothing either one can do about it. The lady at the bank said that this happens a lot and I made a recording of that. I posted my complaint on hello peter and no one contacted me so my next step is to go to the media (newspapers etc) and I will not stop until it is global as I have all the prove and will publish all the evidence including bank statements and receipts as I intend to warn the public. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;862030;829348;19;2;0;1;0;0;2;15/10/28 12:34;1052;NULL;15/10/25 20:24;15/10/25 19:02;FAULTY PREPAID METRE AND BAD SERVICE!!!!!!;;Judith/Michael;***;Ive just had a new metre installed at my house about 2 weeks ago and have had to contact Ideal prepaid to assist with the faulty unit. Firstly, It gives me incorrect readings, for my first purchase of R250 it only gave me 10 units which I reported and had to ask to speak to the Manager before I could be assisted and correct units loaded, the units were not even equivalent to the amount that I had purchased but I let it go. I had to then call again in a week's time to query about the fast usage of the units as the R250 worth of units was about to finish, I was transferred to Judith who was so rude and wouldn't hear what my problem was.I then requested that she transferred me to someone who will be willing to assist but she refused and told me the Manager was not in. One Consultant (Innocent) who really tried to assist called me back and promised to get the Manager(Juanitta, I think) to assist. She has not called! I called Michael (Manager who assisted with first complaint) but was told that I would have to pay a call out fee, which Im refusing to pay because the fault is with their system. He promise to come back to me and he never did. Still struggle loading and cant be w/o elect;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916716;188;16;2;0;1;0;0;2;15/11/11 7:29;1052;NULL;15/11/10 15:45;15/11/10 13:57;Incorrect phone colour & no cell phone number;8,91E+12;Various;***;Cell C direct called me to open a contract with them. As it happens, i was looking to get a new contract so i went ahead with the procedure.<br> I then confirmed that I would get a gold iphone 6s as i had been notified that there was no stock of the rose gold.<br> a few days later, today (the 10/11/2015), i received a grey/gunmetal phone. This is not the colour i ordered and was never notified of another colour being sent. now, i have to wait two weeks for Cell C to bring me another phone. in the interim am sitting without a phone. this is completely unacceptable. <br> further more the sim card i have received has no cell no. Anywhere attached.<br> <br> This is Cell C's mess up that is hugely inconveniencing me and find it atrocious that I must now have to just follow standard procedure and wait for two weeks. An acception should be made here.<br> <br> In addition to all of the above, i have had to speak to about 4 people to try and sort this out and have sat on the line waiting for a consultant 3 times for -1/2hr each time. youtr mess up is costing me money! <br> <br> Unacceptable!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;911710;163;14;2;0;1;0;0;2;15/11/12 8:28;1052;NULL;15/11/11 16:50;15/11/11 14:56;We will contact you in 7 days???;7,01E+12;;***;I've submitted my complaint on 28 October 2015. I've received an e-mail on 29 October saying that I will be contacted in 7 working days to resolve this matter.<br> <br> Please correct me, did you mean you'll contact me in 7 working weeks / months??<br> <br> This is ridiculous, if you promise something stick to it and RESOLVE THIS MATTER NOW! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;385161;28;1;2;0;1;0;0;2;15/11/20 12:42;1052;NULL;15/11/19 20:45;15/11/19 19:10;*********** to the max - absa should close down;6,51E+12;Branch and Headoffice;***;New account opened by me. Card lost by Absa, never received new card- yet charged twice on the 12/10 and 14/11 for a replacement (this is new account why should I be paying for replcementa card.) Branch manager and assistant manager is ***********,lazy and do not return calls. New account blocked. Checked told it was not. Made payment, returned more than once and after many checks found that there was a block that no one at branch or head office could tell me about after many enquiries. Charged R16 for a presentation enquiry. What the hell for? What is a presentation enquiry see how absa ****** you without telling you. Lost credit card application. Then told found but due to no response application closed - never received sms/email or call. Absa messed up on car finance, approved then rejected due to there complete lack of service and noteven knowing what the hell they are doing. No problem Bmw was able to sort. - End bye bye ABSA enough is enough, you daylight ******, stupid ***********, lack of service pain in the ass. Hope that other people will seriously think twice about Absa - motto should change to how can we inconvenience you. ( More to this complaint not enough space) ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865544;688162;25;2;1;1;5;3;5;15/12/02 8:15;1052;2;15/12/01 16:26;15/12/01 14:43;Reckless driver;;;;Today at 16:10pm in Fores**** Cape Town, the driver of the courier van registration BERCO13 WP rode recklessly and nearly caused a collision with a My Citi bus at the traffic light. The driver wanted to turn into the lane which the bus was driving to take a short cut. The reason why I'm doing this complaint is because I was nearly caught in that collision. The driver then continued to drive zig zag across lanes and nearly drove into that same bus again. The van stopped at the standard bank building in fores****. 2 young males got out and were laughing like nothing happened. They put people's lives at risk and I don't think that there is anything to laugh about.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924936;711857;22;5;0;1;0;0;5;15/12/02 10:16;1052;NULL;15/12/01 18:32;15/12/01 16:44;PRINCE MUSA in call centre;4,21E+12;Freda Neimann;***;Prince Musa helped me so patiently and in such a kind and understanding way. He answered all queries after checking carefully. And he explained about chronic medication in such a clear and simple way that it cleared up all confusion. In future when I have a query and have to call the call centre I hope and pray that he will be the one to answer the call !!<br> THANK YOU PRINCE FOR EXCELLENT SERVICE !!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;57347;25;1;2;0;1;0;0;2;15/12/03 8:02;1052;3;15/12/01 18:48;15/12/02 14:30;Zero Customer Service;7,00E+12;;***;I waited for nearly fifteen minutes before being forced to hang up. Do they really think that this is service!?<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;504987;353;5;2;0;1;0;0;2;15/12/08 8:17;1052;NULL;15/12/07 16:41;15/12/07 14:45;chasing my money;8,71E+12;god alone knows;***;Dstv billed me incorrectly a month ago and i am struggling to get my money back. There call centre doesnt even put me in contact with an operator only self help. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;927335;353;5;2;0;1;0;0;2;15/12/08 8:18;1052;NULL;15/12/07 16:36;15/12/07 14:46;Explora contract... double debits.;***;Call centre;***;I am fed up with Multichoice taking any amount they please... they debit me, now i am R1700 behind? <br> Call centre always escalate but no one ever get back to you... i need to know how i buy myself out of this contract. I cannot carry on like this... just got of the phone with a 25 minute querry... \ I am escalting your querry\"" <br> Again? You are escalting the call just to get me off the line... and then nothing happens..."""