1 reviews | Active since Aug 2015
USELESS SERVICE
Your company is pathetic...<br> Every month I am disconnected on the 6th yet I am paid up upto date via Internet, I sent the details of my payment to some..... [Email Removed] on the 21 8 2015 asking for itemised billing statement to date nothing, not even a reply....i have to wait on my cell for 20 min just to get some pratt to tell me to wait.<br> My next email is to your CEO now sort this **** immediately<br> H S Sullivan<br> Ref ***5/I18<br> Ongoing zero service ref no ***5i18<br> <br> EMAIL SENT 21 8 2015 STILL NO REPLY !!!<br> <br> Morning Mr Bukhosini<br> Once again we were cut off from DSTV this morning and had to spend 30 min of our time and money on a cell to sort the issue you were to have done last week.<br> Not only couldn't you find the deposit that was made of a 1000 and a further 445.00 as required but we were again disconnected cause of your company's ongoing **** poor service.<br> I left a message with Nonhlanhla 7 30 am today for you to call me as at 11 15 am no call received.<br> I will post this on Hellopeter and see if I get a response or some service from your senior management<br> On behalf of Mrs H Sullivan
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultant and the billing on your account explains and advised on the amount to pay.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
According to our records you have been assisted by one of our consultant and the billing on your account explains and advised on the amount to pay.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,