AN
Arthie N

1 reviews | Active since Jan 2010

28 Nov 2019, 09:23

Useless service

Multichoice wreaks of *********** employees. I have disconnected my services for months. Recently, I've found that ridiculously small amounts have been going off my bank account. I called multichoice to query this, which they said they will get back to me. I while later, I've discovered that they have connected my services??? I called at least half a dozen times to please fix the error as I have not requested re-connection, but rather why small debit orders have been running off my account. I reffered them to check the calls made as all calls were recorded. (according to the line) To date, no response. Simply pathetic! After having been with them for over 20 years, I'll never subscribe or re-connect again. Simply useless people working there. Not 1 person has the courtesy to get back to me.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Nov 2019, 10:31
Official
 Dear Arthie N, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, Dstv: Hello Peter Team 
 
AN
Arthie N's update28 Nov 2019, 11:35
Reviewer Update
Awesome. It's sad that it has to come to a complaint in order for this to be addressed. (despite trying many times to do this by phone with Multichoice amicably, yet unsuccessful)
Anyhow, thank you for your speedy response, and pardon any words used out of frustration. I just needed help and am super glad that this issue is put to rest .