Useless service

I would like to logged a complain to Dstv. They Internet thats not connecting and now i must pay a cancelation fee as if I am the problem. I called in to inform that about this Internet that's not connecting, it only connects when it feels like connecting and only for 5 minutes. Dstv is just a robbing business and ***********. Last night I recorded a movie meaning I will watch it today to my surprise it shows that my Decoder does not have PVR but I am paying for it every month. I called the DSTV call center with no luck. The 1st consultant said I must give it some 20 to 30 minutes time. I called again the consultant put me on hold for 15 minutes. What a useless service. It really shows me that DSTV don't value me as their customer.