1 reviews | Active since Nov 2016
Useless service
<p>Once again, i have issues when they do not disconnect the services as requested. its been three weeks since i requested a disconnection and last night i realised that the services were not disconnected. when i called i was advised that the disconnection is scheduled for 26 August. How is this possible when i requested a disconnection for 24 July 2017, after the school holidays. we get home very late and leave very early during school times so no one is home and we did not realise that the services were still connected. I have not even made payment for the new month. DSTV wants to continue so that we must pay for nothing and in this difiicult economy. it can clearly be seen from from history, i nly use the services during a selected period and pay for that time. Please sort the matter out soon.</p>
Dear Sammy Rajoo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Sammy Rajoo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Good day Sammy Rajoo
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We have tried to contact you without any success.
Please be advised that we have requested for call the you had with our consultant on the 19 June 2017 for investigation as we have no record of your request to disconnect your service on the 24 July 2017 as stated in your e mail.
Once our investigation is completed, feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
Good day Sammy Rajoo
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
We have tried to contact you without any success.
Please be advised that we have requested for call the you had with our consultant on the 19 June 2017 for investigation as we have no record of your request to disconnect your service on the 24 July 2017 as stated in your e mail.
Once our investigation is completed, feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
Apologies for not answering your call, as i was busy at work, i will be free after 4pm. This is the same excuse that dstv gives me every time this happens.
Apologies for not answering your call, as i was busy at work, i will be free after 4pm. This is the same excuse that dstv gives me every time this happens.