useless service

i am very disappointing in DSTV we have had price lock for 2 years - contract was finished so we found out that we can take up a price lock contract again - my husband was called yesterday morning by a consultant who assisted him - they finalized the new contract and ever since we have been without tv, he has called numerous times to the call center where they say it will be fixed in an hour - the next consultant says they busy working on it - then we were told 23h00 last night we will be able to watch tv - STILL NOTHING - we called again this morning and we are just being told "they are still looking for the problem" so do u expect us to pay for these days that we are without a tv????? you will be quick to debit the pro rata amount and take your premium but no one can gives us answers??? i want answer before 12 today!!!! smart card number ********** 931