Useless service

I am in disbelief as to the level of unprofessionalism displayed by DSTV.

I have had the explorer price lock contract since September.

I have not been able to access Box Office since I've had this account.

This is one of the perks that were sold to me when I took the account, however to this day this inability to access Box Office has still not been resolved.

I have written complaints, called, tweeted and I do not get assistance.

Today, I spoke to a very rude call center agent who had the gall to tell me " Actually you do not pay for this service, it is an additional "

Well ***** you and your additional. If you sell customers a product and tell them that it includes a particular perk, then you have to deliver on that promise

She even goes on to take my number, email address and tells me that I will be called at 18h00 today to resolve this.

It I'd 23h13 and no phone call received.

Besides the fact that the product I was sold is not living up yo it's promise, the service is nothing to write home about either.

How can a customer complain continuously for months without their issue getting resolved?

You really need to train your staff in customer service and learn to live up to the promises you make to your customers.

Your service is ****!