1 reviews | Active since Mar 2012
Useless self service system
On 22 December 2015 I contacted DSTV to get my services activated again. The man I spoke to said I need to pay R1102.27 to get my services connected. I paid this and when I got home, my services were connected. On 1 February 2016 I went in to the selfservice, where it said I need to pay R455 which I paid and my services kept on running. On 5/03/2016 I again phoned DSTV to confirm the amount that needs to be paid where a gentleman said I only need to pay R780. Therefor I then paid the amount. Tonight when I got home and switched on my tv, my tv displayed a message saying that my account is in arrears. I then contacted the call centre where they are now claiming that I owe them R1257.00. Now I want to know how can this be possible after I confirmed my amount due on 05/03/2016 with the call centre and paid that amount. I need my services to be connected immediately as I did pay my account accordingly. And then DSTV need to sort out their self service as I think I am not the only customer who has this problem...
We apologise for the delayed response.
According to our records, there are two payments that were reversed resulting your account to have an outstanding balance. These payments were paid via PayU in November (R911.46) and December (R1102.27) - year 2015.
Some of the DStv account payments made from November 2015 to January 2016 via the PayU facility did not go through. There was an error on their side which incorrectly showed transactions as successful when they were not.
The error has now been fixed and customers should be able to make successful PayU payments going forward. This does mean that your DStv account has not been paid. The total balance required for the reconnection of service is R1179.86.
Please accept our apology for any inconvenience caused in this regard.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
We apologise for the delayed response.
According to our records, there are two payments that were reversed resulting your account to have an outstanding balance. These payments were paid via PayU in November (R911.46) and December (R1102.27) - year 2015.
Some of the DStv account payments made from November 2015 to January 2016 via the PayU facility did not go through. There was an error on their side which incorrectly showed transactions as successful when they were not.
The error has now been fixed and customers should be able to make successful PayU payments going forward. This does mean that your DStv account has not been paid. The total balance required for the reconnection of service is R1179.86.
Please accept our apology for any inconvenience caused in this regard.
Should you require any further assistance, please don't hesitate to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,