MK
Maruis K
1 reviews | Active since Dec 2019
03 Dec 2021, 04:23
Useless Self service platforms.
Fed up with My Dstv App,get told to use that or WhatsApp to switch on Holiday Home viewing. Last 6 weeks none of those platforms work and I have to phone each time to switch it on. Have complained each time about it and agents don’t give a damn. Useless people working at a useless company,why tell customers to use these platforms when you can’t get them to work properly.Their agents sound like they are half dead when you talk to them on the phone and show sooooo much interest in your issues. Time for change and leave DSTV and their incompetence.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Dec 2021, 09:21Hi Marius,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2021, 09:21
Official
Hi Marius,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
MK
Maruis K's updateReviewer Update
08 Dec 2021, 18:47Been 4 days and still no reply from Multichoice. My point has been proven now with the lack of support and customer service. Including people who can’t sort things out. Time for change.
MK
Maruis K's update08 Dec 2021, 18:47
Reviewer Update
Been 4 days and still no reply from Multichoice. My point has been proven now with the lack of support and customer service. Including people who can’t sort things out. Time for change.
MK
Maruis K's updateReviewer Update
12 Dec 2021, 03:40It has now been another 4 days and no response or help from *********** DSTV. Self service on app and WhatsApp is still not functioning. What is the point of telling customers to use these when the y don’t work. DSTV just responds like they do here with a useless message just to keep it customers quite.
MK
Maruis K's update12 Dec 2021, 03:40
Reviewer Update
It has now been another 4 days and no response or help from *********** DSTV. Self service on app and WhatsApp is still not functioning. What is the point of telling customers to use these when the y don’t work. DSTV just responds like they do here with a useless message just to keep it customers quite.