Useless process, Useless agents

My sister has been trying to get DSTV installed for my folks since 23 December. The agent Precious Ndwalaza is completely useless. The process which is supposed to take 72 hours and is still on going. My sister has been advised 3 days ago that her new account( for which she not adequately advised on the process) has an address of Oxford Street in Rustenburg. Note that this is a new account, and that her proof of address does not match this "**** incorrect" address. Now they are saying the hold up is that customer needs to provide forms. This is ridiculous. I can see why so many people are switching to other options because this process in this century is insane. Can someone please contact her to sort this out today! I mean this is new business.... Unless you are opposed to getting new customers.