Useless , poor service

I am still waiting for my data to be loaded, I didn't get to do my work yesterday. I called in this morning and spoke to a very rude lady named of Thobile. I did not want to explain my query to her, all I want is a team leader. I called at 08:00 it's not 08:45 I've been put on hold and the team leader is either not at work or late for work or just does not care about his or her job. THI IS WHY MOST CALL CENTER AGENTS STAY AGENTS FOR 20 YEARS

My issue is still not resolved , no one from Multichoice cares. I took my complaint to the ombudsman and requested for my subscripting to be calcelle . I am taking this to the Ombudsman because

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On 2024/05/24 an amount of R997,00 was deducted from my account by Multi-choice, this deduction was for my DSTV internet and my tv viewing package, I had signed a contract with Multi-choice that if I allow the deduction they will provider 110Gb night and day of internet loaded to the DSTV router.
Today's date is 2024/06/03 and I have still not received my day time data. I have been calling the multi-choice call center number *** from Friday 2024/ 05/31 and all I get from the call center even the team leaders "Mavis Madondo" is that the have escalated and I must wait 48 hour. I have been waiting from Friday 11:00 AM till now 2024/06/03, 09:59 AM. I am now on a call for 1:10:00 and Njabulo has muted my call as per her team leaders request, I had requested for a managers e-mail address or to speak to a manager but was told by Mavis Madondo that that is not how Multi-choice works so now I am holding on the line for over 30 minutes because a team leader is trying to prove a point to me a paying customer. from Friday 2024/05/31 till today 2024/06/03 I have spoken to over 9 agents from Multi-choice in different departments but no one is willing to go the extra mile, I have forwarded my concerns to the Ombudsman for assistance as i am told that I must pay a cancellation fee if i want to terminate the services I receive. TRAINING IS NEEDED FOR MULTI-CHOICE EMPLOYEES OTHERWISE IN A FEW YEARS THIS COMPANY WILL GO DOWN THE DRAIN

I am now holding on the line for 1:15:00, I wonder how the quality for all these calls are been assessed.
NO MORE WILL I SIGHN UP WITH ANYTHING FROM MULTI-CHOICE