Useless multiserve (springs)

First this next decoders are ****. Secondly we take out insurance for a reason, but when u need to claim you are told you ****** start date doesn't show on the system and this means you must pay for a new decoder. I've been to multi choice twice and the first time my matter wasn't escalated for this date to be solved. Am at multchoice springs for a 2nd time and still this is not sorted. I should now go back to boksburg and come back to springs coz ppl are ***********.