Useless Multichoice DSTV help

I have been trying to cancel my subscription for the past 3 months. I paid the penalty for cancellation, yet here we are with insurance still active. WHY?? I find out today that the insurance is still active and that I as the client am supposed to cancel (as its a different company) The call centre people are useless. Self service is useless, calling is useless. I'm assured my subscription is cancelled yet my profile shows that I am still connected to the insurance. This is an extremely dishonest business practice, that you dont divulge ALL the information at once and one department doesn't talk to the other when cancelling but sure can help when adding .