USELESS Multichoice decoders

I was forced to replace my two DSTv decoders (Extraview) because they could not download programs without the image breaking up or playback failing completely. A week after installing the Ultra decoders, one has now already started giving problems. When I press Catch Up there are no programs, only text with some instructions and also saying: "We're loading recommendations to your decoder - come back soon to see what we've got lined up for you" WHAT UTTER BULL**** after 30 min I rebooted the decoder, but without success. Much later I found that all the "TV Shows You're Watching" has disappeared. And Multichoice is wondering why they are loosing clients?? Fortunately I also have a Netflix box which I could use. Multichoice must stop using their clients to fault find the ******* they sell. They are pathetically useless. Now I have to chase after them to have it fixed. Will they pay for my time?