DJ
Doug J
1 reviews | Active since Oct 2010
05 Jun 2024, 14:07
USELESS MULTICHOICE
My first Explora 'crashed' within 2 months after I refused their 'insurance' on numerous occasions.
I therefore bought another Explora and guess what? I declined numerous calls for insurance and my decoder crashed within TWO weeks of the end of warranty.
Coincidence? I doubt it.
Is it possible that the daily 'downloads' at 04.16 includes a virus? Quite possible
My rating of Multichoice is not only poor but DISGUSTED !! I am a Pensioner (live alone) and refuse to be bul**** by this non service oriented company.
It's not surprising to read that their subscription numbers have fallen DRAMATICALLY.
I have now sent 4 emails and still await an acknowledgement let alone a response
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
05 Jun 2024, 14:26Hi Doug Jennings,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Jun 2024, 14:26
Official
Hi Doug Jennings,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DJ
Doug J's updateReviewer Update
06 Jun 2024, 16:49Still waiting.........
DJ
Doug J's update06 Jun 2024, 16:49
Reviewer Update
Still waiting.........
DJ
Doug J's updateReviewer Update
07 Jun 2024, 15:05STILL WAITING... 4 emails, no service help... just a promise... and now it's Friday afternoon... you know what that means@@
DJ
Doug J's update07 Jun 2024, 15:05
Reviewer Update
STILL WAITING... 4 emails, no service help... just a promise... and now it's Friday afternoon... you know what that means@@
DJ
Doug J's updateReviewer Update
11 Jun 2024, 07:29STILL WAITING!!! Multichoice obviously aren't worried about the decline in subscription because they don't try t keep who they have!!! Poor, poor customer service
No response DESPITE public promises
No response DESPITE public promises
DJ
Doug J's update11 Jun 2024, 07:29
Reviewer Update
STILL WAITING!!! Multichoice obviously aren't worried about the decline in subscription because they don't try t keep who they have!!! Poor, poor customer service
No response DESPITE public promises
No response DESPITE public promises
DJ
Doug J's updateReviewer Update
14 Jun 2024, 14:39PLEASE ALL....help this company understand what customer service should be.... cancel/ postpone your subscriptions until they learn
DJ
Doug J's update14 Jun 2024, 14:39
Reviewer Update
PLEASE ALL....help this company understand what customer service should be.... cancel/ postpone your subscriptions until they learn