GB
Gary B
1 reviews | Active since May 2016
24 May 2016, 16:02
USELESS MULTICHOICE
<p>I was advised by Multichoice that the E30 error code was a result of my decoder...I got the decoder replaced and guess what? Error still persists...not only does management refuse to return calls, the USELESS call centre have standard clauses to rid themselves of a client..like "we will escalate this". Pathetic Multichoice...just like all your repeats!!!</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
25 May 2016, 12:35Dear Gary Bradfield
We are unable to access your DStv account. Kindly provide us with one of the following details :
• MultiChoice Customer Number
• ID Number
• Decoder Serial Number
• SmartCard Serial Number
so we can assist further.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply25 May 2016, 12:35
Official
Dear Gary Bradfield
We are unable to access your DStv account. Kindly provide us with one of the following details :
• MultiChoice Customer Number
• ID Number
• Decoder Serial Number
• SmartCard Serial Number
so we can assist further.
Regards
Elna
Best regards,
GB
Gary B's updateReviewer Update
25 May 2016, 12:57I am at work so I can only supply my ID number - ***. The E30 error has eventually been rectified, but now I have no Box Office or PVR funcionality on my secondary decoder. DSTV were contacted yesterday re this and I was informed that it would be sorted in an hour...obviously nothing has been done again as I still do not have it....
GB
Gary B's update25 May 2016, 12:57
Reviewer Update
I am at work so I can only supply my ID number - ***. The E30 error has eventually been rectified, but now I have no Box Office or PVR funcionality on my secondary decoder. DSTV were contacted yesterday re this and I was informed that it would be sorted in an hour...obviously nothing has been done again as I still do not have it....
DStv (MultiChoice)'s replyOfficial
26 May 2016, 09:43Dear Mr Bradfield,
Thank you for taking our call today.
As discussed, your technical has now been resolved.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 May 2016, 09:43
Official
Dear Mr Bradfield,
Thank you for taking our call today.
As discussed, your technical has now been resolved.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
26 May 2016, 09:47Dear Mr Bradfield,
Thank you for taking our call today.
As discussed, your technical query has now been resolved.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 May 2016, 09:47
Official
Dear Mr Bradfield,
Thank you for taking our call today.
As discussed, your technical query has now been resolved.
Please do notify us should you require any further assistance.
Kind regards
Dinah
Best regards,