sM
simon M
1 reviews | Active since Nov 2013
21 Mar 2022, 12:58
USELESS MULTI CHOICE
Good day, I was suprised when I woke up this morning and find out my services are closed while payment was made on the 19th March and when I called them 3 of their useless agents keep on saying please send the proof and one requested bank statement as they want to see whether the payment was made as it seems that they think we are trying to lie to them if we indeed pay for the amount. Spoke to the manager by the name of Siphokazi I think from PE branch and she was not assisting either. I am very disappointed and they said they will check with their billing account, my customer number- ***2
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
21 Mar 2022, 13:02Hi Simon ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Mar 2022, 13:02
Official
Hi Simon ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Mar 2022, 18:10Hi Simon,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the paymnet of R550.00 made on 19 Mrch 2022 is not yet reflecting your DStv account, this could be due to weekend and holiday on 21 March 2022.
The payment should reflect on the 22 March 2022, however your services are active.
We also noticed that you made a payment of R599.00 on the 21 Mrch 2022. This means that the DStv acount will be incredit of an amount R599.00.
Kind Reagrds,
DStv Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the paymnet of R550.00 made on 19 Mrch 2022 is not yet reflecting your DStv account, this could be due to weekend and holiday on 21 March 2022.
The payment should reflect on the 22 March 2022, however your services are active.
We also noticed that you made a payment of R599.00 on the 21 Mrch 2022. This means that the DStv acount will be incredit of an amount R599.00.
Kind Reagrds,
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Mar 2022, 18:10
Official
Hi Simon,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the paymnet of R550.00 made on 19 Mrch 2022 is not yet reflecting your DStv account, this could be due to weekend and holiday on 21 March 2022.
The payment should reflect on the 22 March 2022, however your services are active.
We also noticed that you made a payment of R599.00 on the 21 Mrch 2022. This means that the DStv acount will be incredit of an amount R599.00.
Kind Reagrds,
DStv Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that the paymnet of R550.00 made on 19 Mrch 2022 is not yet reflecting your DStv account, this could be due to weekend and holiday on 21 March 2022.
The payment should reflect on the 22 March 2022, however your services are active.
We also noticed that you made a payment of R599.00 on the 21 Mrch 2022. This means that the DStv acount will be incredit of an amount R599.00.
Kind Reagrds,
DStv Hello Peter Team
Best regards,