Useless live chat servic3

I asked a question on the live chat support regarding a movie that was rented via Box Office on PVR and I wanted to know if I can steam that movie that was all ready rented and still active via Box Office Desktop player. The person just tells me I need to ask that question at another section as they only work with App support. But I am busy on the app the link on the app took me to that section so how can I be at the wrong section. And when I asked but how am I at the wrong section when the Dekstop app pointed me to them and they work with the app, I was just ignored by the staff member. If the staff does not want to work please take them off the chat support so we can get help from people that want to help us.