DE
Denn-Marie Esterhuizen

1 reviews | Active since Dec 2014

19 Apr 2015, 12:03

USELESS IS NOT THE WORD

This my 2nd complaint on Hellopeter as DSTV don't take their customer's seriously. Our DSTV has been turned off for the 3rd time after our account has been paid in full, and everything seemed to be fine. I don't want to repeat myself again, as this is the umpteenth time I have told my story. I am sick of the arrogant, terrible, disgusting service that's been given by DSTV. I work in customer service myself, and if I tell my customer: We can't help you as this is not the correct department, or Your DSTV has been switched on only for it to be turned off 3days later. There is notice on our account that we are R110 short, which is not the case, as everything has been paid in full. If I don't receive a call (ME, not my husband) by COB tomorrow, there will be hell to pay and I will take this further. I siddur to think who else receives the same type of service, but just keeps their mouth shuts. Well this is a warning to you then: I won't keep my mouth shut, nor go away. I WILL keep pestering you until you sort out this useless service.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Apr 2015, 12:23
Official
Hello Vernie2014,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

We tried to contact you on your mobile number, however your calls goes straight to voice mail.

Kindly provide us with your MultiChoice customer, smart card or identity number in order for us to attend to your request. We regret the inconvenience caused, we tried to search for your customer details with information provided and could not find any.

Regards

Nesta