Useless Insurance

The whole last year I have visuted two branches and told insurance only that can do fix my dad's explore who had a stroke and am. Handling mostly his things but till no one from. Insurance has assisted me I have called several times told someone would come and call me till today nothing. We paid no for 1year and 6months for nothing. Insurance that doesn't stop taking money and fails to deliver and dstv explora package and we cant enjoy any benefits. What ridiculous services from Mutichoice dstv.