Useless, ***********, time consuming and disappointing feedback

I wrote a review in Hello Peter on the 9th of January about my dstv account. Luckily the following morning I got a call from a guy calling himself Kagiso Moshoetsi saying he is from the multichoice head office and he is going to sort out this issue I should just email him the proof of payment to his personal email account as it goes directly to him. I did email him the proof of payment and he didn't return to me, so i called him back on the number he used to call me and i get his personal assistants whi put me through to his office and then the phone rings till it hang ups. So now i got ma January statement, billing me for January that i paid and the decoder was suspended, with no reflection of my payment and worse...... I now have to pay R599. 00 because they didn't receive any payment from me in January. This really is annoying as now the decoder is still suspended and there's no f****ng way im going to pay that. So multichoice can either refund me my money or switch on my decoder as I have paid for January on the 7th of January the whole R455. 00.