Useless explora decoder

Since upgrading to the Explora decoder in early February as a result of the Explora/price freeze promotion I have had nothing but trouble. The decoder has been swapped twice, the Smart LNB and multi switch have both been swapped out, and still my Explora freezes, loses the EPG, does not recognize the Smartcard, or loses Catchup and Box Offiormation. Each time the only solution is to reset and format the decoder, and each time all my recordings are lost.<br> <br> Phoning the call Centre is of no use.<br> <br> I have had no problems in more than 15 years of DSTV subscription, and everything started after the installation of the Explora, and judging by the number of complaints going around, the Explora is a defective product,<br> <br> I want to cancel the Price freeze/Explora contract that I entered into, and I want to go back to my old HD PVR and standard decoder setup, which worked perfectly for more than 4 years with the exception of the time that it was hit by lightning.