Useless, expensive and customer service....

Dealing with the accounts department is a useless waste of time. And trying to make changes to your account is even worse. We never any statements or invoices, yet we get informed that our service has been cut, when I have a reference number from Maseroke received yesterday, to allow 24 to 48 hours before I must phone and follow up that all is in order. we made the decision to down grade from the premium package due to financial constraints, however, the pathetic options when downgrading to the lower package, forced us to opt to upgrade back to what we had, to the premium package.

Some intelligent person, activated the old decoder, which was no longer in use, which forced incorrect billing on the account. there is a credit due on the account because we were billed R1900 for December. Yesterday, it was confirmed that the credit, which my husband phoned for over two weeks ago, had not even been requested as yet, and was only requested yesterday (Ref# ********** 1I132) yet you have the audacity to disconnect our account?

Aside from the outright **************** to have DSTV, your service is pathetic.

The consultant my husband spoke to never even phoned back with confirmation that it was resolved.

I hereby respectfully request that you reconnect our services. you can take the time you need to go and listen to the voice recordings if you want to.