Useless Dstv staff and Terrible service

I recently contacted the Dstv contact centre to make an enquiry on full bouquet and was told I cannot upgrade as I was on price plan. A day or 2 later we had full bouquet. I called the contact centre and told not to worry and my next payment due woould be on the 25/10/2019 for R899. Now this morning my my services are disconnected. I called the contact centre and told I am charged for full bouquet and price lock. So I'm charged 2 bills on one accounts and they made a mistake on their side and can't do anything but escalate and I would be contacted in 5 days!?? This is unacceptable as the error was done by your useless staff!!!