Useless DSTV MULTICHOICE

Two days ago our Box office AND Dstv Catchup lost all content on our explora 2 and cannot be accessed, it comes up with a message. When scrolling through the menu and choosing Box office a message on the screen comes up saying: NOT AVAILABLE IN YOUR REGION . When choosing Catchup, a message saying: NOT AVAILABLE IN YOUR COUNTRY is displayed. We have checked the settings several times with no fault or signal deficiency.

I also have a problem with my Showmax content which will not start playing after the notification and time count down . It comes up with an error saying that i must check my connectivity.

How is it possible that these problems are not being attended to while we are still paying such an exorbitant price.

Please can immediate attention be given to my problem starting with a call by some capable agent who can fix the problem without delay.