Useless DSTV Catch Up operators

This company is really going from bad to worse. Lately their Catch Up option must be having major problems with their technicians or programmer not clever enough to solve the problem. Every week some episodes of some programs are not updated on catch up or some episodes are mixed up. It's no use to let them know, I've contacted them last week on Face book messenger and they are so confused as to what the problem is that they think I can't access it even though I wrote the whole story about the programs which have the wrong episodes and others not updated. It is not just me, if you look on Facebook, you will actually see how many people have the same problem, so it is definitely on their side even though they try to convince you that it is only you and it is our decoder when you phone their call center, which I don't even waste my airtime on. We should form a group and take them to ICASA for not giving us the service we pay for.