Useless DSTV call centre

I would like to report the NON Service from DSTV since 1 April I have tried numerous times on long calls to have assistance with the below services : 1. Language on channel 167 (Reference No INC 87037) 2. Add on of Indian bouquet Reference No: ***8-i85 ) 3. Error E16 and E143 (Ref ***)

I have spent almost 3 hours since 09h01 until 14h00 today on the phone with 2 useless agents - with my last 2 calls totally destroying my service on my 2nd decoder. I added on the Indian bouquet and since then, I am receiving E143-0 and E16 -0 errors. I have rebooted 7 times in 1 call. Mawande said he will reset but assured us that this will not disrupt the service - it did!

The call centre which is supposed to assist with ironing out this error is the very action which rendered my 2nd decoder un-operational. This extra view was working perfecting until the add on upgrade today. I was informed that I must now take my decoder into a walk in centre and get an installer in for a problem that was not present until this add on.

DSTV during the lockdown was totally unhelpful leaving us with service that was unacceptable.

As at 15h44 both my decoders are not working!!!!!