Useless Dstv call center and management

What a useless call center, I already spent 5 hour trying to activate my holiday homes dstv . Not one person including team leader or so called manager knows how to activate my dstv. When they don't know what to do they just dropped the call or escalate the matter and someone will call you back. Like we all know that will never happen, just a bunch of lies. They will never call back, we pay R960 a month for useless people trying to do their work , but does not know how to do it