USELESS DSTV AND AGENCIES SERVICES

I actually do not even give them one star....and our local agency as just as bad, you cannot phone them and for ever off line. I am trying from Nov/Dec 2024 to do and "upgrade" / exchange on my explorer. I paying for services that do not work properly, the one explorer the one decoder just freezes or "reboots" this is definitely not a connection problem as we have three decoders and two work but the third has problems. Then there is also showmax which is supposed to be included on our package but now they say that the decoders we have you cannot get showmax on and that they no longer have those decoders and we have policy that replaces them.....how can i replace it if all i get is standing in line for hours and then the agency is offline or they can't do exchanges.....not everyone has time to stand in front for hours. What should I do to get new ones or should I rather just give up the whole service as "useless" and cancel it. And trust me standing in the que you hear terrible stories of service, on person had can from Richmond which is about hour if not more drive to get to this same story