Useless Dstv

Can someone call me please. Ur payments dept now say I paid the money into my customer number not their bank account number yet I paid the amount as a bill on my Absa banking app meaning I never ever had banking details for Multichoice. Multichoice is already loaded automatically as a beneficiary on the banking app and all I have to do is put my customer number. So the response is utter *******. I also have proof of other payments made exactly the same way with the same beneficiary loaded as a bill payment and that money is showing. Dstv refuse to find my money and to allocate it. That is utter and complete *******, even the bank say the money went to Multichoice, can somone contact me please

You can call anytime. Thanks

Please can your payments dept.actually check the unallocated funds suspense account for my payment and my ref. Instead of replying with nonsense that the payment went to my customer account number. Where multichoice is loaded beneficiary on the Absa App. I must say that I have never received such bad service, even the government dept. Which are the worst is doing better then Multichoice. And Team managers are never available for some strange reason, I cannot explain my dissatisfaction and how this company operate. How many agents I spoke to online on the chat and others from the call centre. This money is missing from the 27th of July and Noone is able to locate it? Today is the 15th OF August. Pain and suffering that Multichoice. This company will show u flames

I just want to thank u Makamohelo for allocating my payment. She really went the extra mile to search for this money and didn't make any excuses. She called back with feedback every step of the way. Though it was really frustrating, I am happy now and truly gratefull. Thank you so much❤️

Multichoice can really benefit from consultants like Makamohelo. If her service can be cloned, many customers would be very happy. Make her a manager please. ❤️