CF
Clinton F
1 reviews | Active since Mar 2010
14 Sept 2018, 17:52
Useless Dstv
I just contacted the multichoice call centre, I have connected my Dstv decoder to the internet and was getting ready to download the “complete” box set of The Walking Dead season 8 only to find episodes 1 to 7 are missing. The download interface page says that every episode is available to binge watch... really? The call centre agent says that those episodes are expired and I can only watch the other episodes. Why call it a box set then! Call it half a box set because that is really what it is! Not to worry as it is coming to Netflix soon and it will be the full season, and yes I have subscribed to Netflix and plan on disconnecting from Dstv very soon!! Dstv is a zoo!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Sept 2018, 08:06Dear Clinton
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Sept 2018, 08:06
Official
Dear Clinton
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Sept 2018, 13:13Good day Clinton
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that if a schedule episode have reached their expiry date that was set for them and is not watched within that period they will expired.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply15 Sept 2018, 13:13
Official
Good day Clinton
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please be advised that if a schedule episode have reached their expiry date that was set for them and is not watched within that period they will expired.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,