Useless DSTV
Frustrating!
2 weeks in a row the dstv is off. 1st time the consultant from DSTV tells me to get a installer. Installer tells me it is R350 for call out fee then 350 a hour afterward. Spend 15min at my house, charged me R700. Recon me it is because it is a explorer. Precisely one week later same issue. Useless multichoice say once again i must get the installer. Told them what do i have to do to cancel my contract. Relies I'm going to miss the rugby so i leave it. Installer comes spend 15 min. Said something about money. Told him he can go to where the sun doesn't shi e I'm not paying. He must ask multichoice. Today 1st of september... guess what... dstv is off. Phoned, because i reqeusted to have it switched off. To any new customers. Get Netflix. DSTV is not worth your time, sanity or money
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Sept 2018, 08:19Dear William Butler
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Sept 2018, 08:19
Official
Dear William Butler
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Sept 2018, 10:51Good day William Butler
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your technical problem without any success.
Please advise us by return mail should your problem persist, and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Sept 2018, 10:51
Official
Good day William Butler
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We tried to contact you to assist with your technical problem without any success.
Please advise us by return mail should your problem persist, and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,