useless dstv

I bought the explora and had it installed on 18/10/2015. I was informed by the installer to call Multichoice while he was busy, 3 calls later and i was up and running. (brilliant)<br> Come monthend, i am debited R1722 and immediately i start querying why so much. <br> The 1st person i speak to basically talks *** to me and i then request her manager call me (till today nothing)<br> I then go to the Centurion office, the lady informs me she can see i overpaid and she creates a credit as Multichoice has a \problem"refunding customers (no problem)"