1 reviews | Active since Jul 2017
USELESS DSTV
<p>So, I change my package, get a quote and pay exactly what I was told to make the changes (it took 4 months for dstv to assist me). I'm assured my debit order will go off as normal but for the new package 2 august. My DSTV gets cut 1 August! Why? Oh- I'm told I owe money (day before debit order)! So, I pay anyway. Am repeatedly told to reverse debit order 2 august as I have now paid in FULL!!! Three days later an sms saying I owe another R49! Idiot consultant wuote me wrong?! I pay R50. My DSTV AGAIN gets cut. Oh- another sms saying pay R880! Three phone calls later- each consultant says I owe a different amount. NO HELP. NO RETURNED CALL FROM A HUMAN WHO IS ABLE TO COMPETENTLY ASSIST. PREVIOUS HELLOPETER MESSAGE GOT AN EMPTY PROMISE OF HELP. You are USELESS DSTV!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Dear Nadine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nadine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nadine
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Please be assured that you will be contacted with the feedback tomorrow.
Once again please accept our apologies for the inconvenience you may have experienced in this regard.
Kind regards
Lebogang
Best regards,
Dear Nadine
We are really sorry that your query ended on this platform as you weren't satisfied with our service.
Please be assured that you will be contacted with the feedback tomorrow.
Once again please accept our apologies for the inconvenience you may have experienced in this regard.
Kind regards
Lebogang
Best regards,
Dear Nadine
Thank you for taking my call today.
As discussed, we have referred your account to our finance team for further assistance and investigation.
Furthermore, we have reversed the 3 reconnection fee's that were charged o the account.
As soon as we have feedback we will be in touch.
Thank you for your continuous support and valuable feedback.
Kind regards
Lebogang
Best regards,
Dear Nadine
Thank you for taking my call today.
As discussed, we have referred your account to our finance team for further assistance and investigation.
Furthermore, we have reversed the 3 reconnection fee's that were charged o the account.
As soon as we have feedback we will be in touch.
Thank you for your continuous support and valuable feedback.
Kind regards
Lebogang
Best regards,
Dear Nadine
Thank you for taking my call today.
As per our telephonic reference, we confirm that we have manually adjusted your Price Lock account. The account is currently on a zero balance and closed.
We have credited the BoxOffice account with R332.50 from the credit that was available, the remaining balance of R362.81 has been transferred to the residential account.
Next payment will be due on 2nd September for an amount of R142.19 to cover the DStv Compact subscription until the 1st October 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,
Dear Nadine
Thank you for taking my call today.
As per our telephonic reference, we confirm that we have manually adjusted your Price Lock account. The account is currently on a zero balance and closed.
We have credited the BoxOffice account with R332.50 from the credit that was available, the remaining balance of R362.81 has been transferred to the residential account.
Next payment will be due on 2nd September for an amount of R142.19 to cover the DStv Compact subscription until the 1st October 2017.
Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,